Suzano

Analyst

• The Senior Commercial Intelligence Analyst UNPE (Paper and Packaging) will be responsible for structuring and monitoring commercial routine indicators, organizing and optimizing the cadence of activities for the sales and service team, and supporting management through reports and dashboards (Power BI / Zendesk / CRM).
• Act as the focal point for processes and productivity for commercial leadership, connecting day-to-day operations to sales targets.
• Also responsible for supporting continuous improvement of the commercial team’s tools, applying problem-solving methodologies (such as PDCA and Six Sigma) to create a more efficient, integrated (omnichannel) and data-driven operation.
• Map, document and update commercial routine processes (prospecting, service, follow-up, closing, after-sales), ensuring clarity and standardization for the sales team.
• Structure and follow up on the commercial management routine (routes, meetings, trainings, critical processes, results), mapping critical processes and conducting team training, and building agendas, indicators and support materials.
• Monitor key productivity and commercial performance indicators (e.g., number of visits, time logged in Zendesk, SLA, tickets handled, follow-ups, opportunity conversion), generating insights and action plans with the team and leadership.
• Build, maintain and improve reports and dashboards (Power BI, etc.), ensuring data is current, consistent and easy to read for the team and leadership.
• Identify routine bottlenecks (e.g., leads without contact, tickets without updates, delays in follow-up, processes with opportunity, reduced portfolio coverage) and propose practical solutions in partnership with leaders and other areas.
• Support the design and monitoring of the commercial team’s goals and indicators, helping to translate objectives into concrete execution routines.
• Conduct periodic results analyses (weekly/monthly), consolidating information and presenting reports to leadership, with a focus on productivity, operational efficiency and sales impact.
• Participate in the creation and updating of guidance materials for the commercial team (playbooks, routine guides, system user manuals, best practices).
• Support engagement initiatives and improvements to the commercial team’s experience (e.g., recognition programs, feedback rituals, development tracks linked to operational excellence).

Senior Planning Analyst, Commercial Excellence – Commercial Intelligence

Procurement

• Implementar metodologia de Strategic Sourcing nas categorias sob sua responsabilidade, definindo as melhores estratégias através de análises de TCO (Total Cost Ownership), CBD (Cost Break Down), RFI, RFQ, Cherry Picking, entre outras;
• Prospectar o mercado fornecedor, mantendo-se atualizado às tendências e garantir o atendimento do planejamento orçamentário da companhia;
• Desenvolver e executar estratégias de gerenciamento para as categorias de sua responsabilidade (Gerenciamento, Movimentação e Destinação de Resíduos), com o objetivo de reduzir custos, aumentar a produtividade e mitigar riscos;
• Apoiar o desenvolvimento do planejamento estratégico da área, acompanhando metas e prioridades para iniciativas de curto, médio e longo prazo;
• Colaborar com outras áreas de interface dentro da companhia para construções de soluções sustentáveis para o negócio.

Consultor(a) Suprimentos – Serviços Industriais

Marketing

• Manage clients' promotional calendar (cleaning festival, Black Friday, seasonality, store anniversaries, etc.);
• Monitor and analyze the ROI of activities and investments, ensuring return on funds spent;
• Work with the commercial team on the process of registering and tracking innovations, ensuring assortment inclusion and proper execution;
• Lead weekly internal forums with the commercial and merchandising teams;
• Manage the regional annual budget in detail (budget per client), ensuring efficient allocation and quarterly planning;
• Monitor targets and execution at the point of sale (POS) — presence, price, shelf space, extra displays, among others;
• Take a leading role in servicing/supporting priority clients (JBP) and in monitoring each client's KPIs;
• Propose and lead category development projects with an analytical approach and a shopper focus;
• Ensure, together with the merchandising team, effective execution of POS materials (MPDV/backlights);
• Maintain strong interface with Commercial, Marketing, Trade Category, Revenue and Merchandising;
• Participate in weekly and monthly forums with clients and internal areas (1:1s, commercial & merchandising meetings).

Senior Trade Marketing Analyst

• Manage clients' promotional calendars (cleaning festivals, Black Friday, seasonal campaigns, store anniversaries, etc);
• Monitor and analyze the ROI of activities and investments;
• Work with the commercial team on onboarding and tracking of innovations;
• Lead weekly internal forums;
• Track key KPIs (sell-in, sell-out, stockouts);
• Manage the regional annual budget in detail;
• Monitor targets and execution at the point of sale (POS);
• Propose and lead category development projects.

Trade Marketing Consultant I

• Responsible for ensuring target service levels at the lowest possible total cost, considering a macro view of the materials planning chain;
• Define the planning model used for each material so that all process variables are considered, such as criticality, consumption frequency, supply agreements, lead time, etc.;
• Configure optimal inventory levels using level-optimization software aligned with the company’s business rules;
• Support internal customers regarding the communication of risks, action plans, projected stockouts, and demand confirmations;
• Support and control the unit’s inventory planning activities;
• Analyze and monitor open purchase orders, purchase requisitions, stock quantities, etc.;
• Maintain interaction with other departments to obtain important data for inventory planning;
• Carry out follow-up and negotiation with related areas;
• Analyze and map work processes by monitoring performance indicators in order to meet established targets, implement corrections, and drive improvement actions;
• Control inventory optimization processes together with operations to minimize tied-up capital through the continuous pursuit of stock reduction and planning of user-area requirements without compromising operational performance;
• Monitor replenishment chain processes for inventories;
• Gather information from inventory planning processes to provide inputs for managerial decision-making;
• Analyze and assess opportunities for standardization and rationalization of materials;
• Monitor inventories with respect to stockouts, total stock, item distribution by planning parameters, volume of investment items held in inventory, volume of returns, and volume of non-moving items, among other aspects.

Senior Procurement Analyst – Administrative Services

Customer Support

• Control, maintain, critically analyze, and consolidate information related to the customers' order portfolio;
• Develop a trusted relationship with internal and external customers;
• Ensure compliance with conditions agreed upon with customers;
• Contribute to excellent customer service;
• Manage quotas and orders;
• Monitor the order portfolio to ensure full order fulfillment (OTIF - On Time In Full);
• Ensure achievement of the production rolling forecast;

Customer Service Analyst - Junior

• Support and control the unit’s inventory planning activities;
• Analyze and monitor open purchase orders, purchase requisitions, and item quantities in stock;
• Maintain interaction with other departments to obtain data relevant to inventory planning;
• Perform follow-up and negotiations with peer departments;
• Analyze and map work processes by monitoring performance indicators;
• Manage inventory optimization processes;
• Monitor stock replenishment chain processes;
• Collect information related to inventory planning processes;
• Monitor inventories from multiple perspectives;
• Issue material requisitions for stock replenishment.

Senior Inventory Planning Analyst – Supplies

• Develop studies and propose innovative logistics models for inbound operations.
• Analyze timelines, costs, and risks to identify the best solution.
• Work with domestic and international suppliers, ensuring agile and efficient processes.
• Evaluate different transportation modes and propose improvements to reduce lead time and costs.
• Create reports and dashboards to support strategic decision-making.
• Analyze receiving capacity, demand planning, delivery phasing strategy, and feed results back into the process.
• Capture requirements and initiatives, and create the annual study agenda.
• Liaise with Category Managers, Inventory Planning, and Maintenance to conduct studies and report results.
• Act as PMO for the studies and provide recurring reporting to senior leadership.

Senior Logistics Planning Analyst – MRO & Supplies

Consultant

• Perform commercial activities with an external sales routine, servicing distributors and wholesalers.
• Lead strategies with distributors to ensure execution according to plan.
• Analyze and monitor price segmentation, pricing and calculations at points of sale.
• Prepare presentations and reports using Microsoft Office (PowerPoint, Excel, Word).
• Ensure clear and assertive communication with clients and the team.

Junior Business Consultant

Supply Chain

• Drive the Procurement Market Intelligence roadmap;
• Monitor market trends and dynamics;
• Act as PMO for internationalization projects;
• Lead strategic projects;
• Represent the Procurement area in strategic planning forums;
• Develop, implement and manage market databases and key market indicators (KPIs);
• Review Procurement processes;
• Support the consolidation and analysis of information;
• Conduct regular benchmarking;
• Maintain ongoing interaction with internal stakeholders;
• Contribute to the training and development of the team.

Market Intelligence Consultant – Supply Chain

• Manage prospecting funnel processes, acting as PMO/Agilist and maintaining end-to-end oversight of onboarding streams and customer education initiatives.
• Monitor lead progression through the sales funnel and the qualification process, in partnership with commercial and technical teams.
• Track and optimize the sales and prospecting funnel using agile methodologies and digital tools.
• Monitor and analyze KPIs related to business excellence processes, producing reports to support decision-making.
• Participate in marketing projects, driving schedules, meetings and alignment among involved areas.
• Develop internal controls for the department and ensure the reliability of data shared with related teams.
• Manage CRM tools, including rollout, segmentation, automation and customer data analysis.

Analista de Projetos, Marketing Sênior

• Be responsible for structuring, evolving and scaling the CRM strategy for the marketplace, working across the full funnel (acquisition, engagement, retention and reactivation).
• Define, monitor and optimize multichannel CRM campaigns (email, push, WhatsApp, automations, segmentations and journeys).
• Work in an integrated way with other e-commerce teams, supporting and contributing strategically on topics such as paid media, SEO, CRO, commercial performance and customer experience.
• Partner with vendors, sellers, internal teams and stakeholders, ensuring strategic alignment and excellence in execution.
• Monitor performance indicators, perform analyses, generate insights and propose continuous improvements based on data.
• Contribute to building processes, routines and best practices, helping to structure and mature the area.
• Be accountable for meeting targets with short-, medium- and long-term vision, ensuring consistent improvement in results.
• Support e-commerce strategic planning by actively participating in discussions, prioritization and business decisions.