Sutherland

Manager

• Lead the successful implementation and continuous improvement of customer engagement platforms
• Manage the Connect product development workload
• Identify, strategize, and define new product offerings
• Collaborate with product development, architecture, engineering teams, vendors, and IT

Manager – Product Delivery

Network Engineer

• Configures, tests, and maintains corporate LAN/WAN equipment and related services
• Identifies, diagnoses, and resolves network problems
• Create and maintain comprehensive documentation for all implemented networks
• Assist in preparation of proposals and solution presentations under the direction network director or team lead
• Daily maintenance and problem resolution, operating system patches and software upgrades, and routine hardware configuration
• Travel 10% may be required
• Participate in 24x7 on-call rotation. Work weekends and off shift for project and support.
• Other duties as assigned by the director of networking
• Obtain and maintain required certifications for partnership with key vendors

Senior Network Engineer, Cisco Expert

Payroll

• Lead and manage payroll-related projects, ensuring timely delivery and quality.
• Provide functional expertise in Oracle EBS Payroll module.
• Collaborate with technical teams to design and implement payroll solutions.
• Conduct system testing and support user acceptance testing.
• Troubleshoot and resolve payroll-related issues.
• Document business processes and system configurations.

Payroll Functional Lead

QA Automation Engineer

• Develop, execute, and maintain automated tests to ensure robust coverage for new features and releases.
• Partner with Android product engineering teams to improve testability and integrate testing into development workflows.
• Continuously improve testing strategy, tooling, and processes to raise quality and release confidence.
• Build, maintain, and support testing infrastructure, environments, tools, and applications using distributed systems expertise.
• Improve reliability, performance, and scalability of test frameworks and automation pipelines.
• Make architectural trade-offs and apply design patterns to support a highly-available 24x7 ecosystem.
• Lead projects, define roadmaps, and drive cross-collaboration across multiple engineering teams.
• Influence engineering decisions with partners across design, product, data science, and research.

Android Automation Engineer

Backend Engineer

• Provide deep technical expertise in backend development, code reviews, and architectural discussions, ensuring best practices are followed
• Design, develop, test, and deploy backend software solutions using Node.js and Java, adhering to high-quality standards
• Architect and optimize relational database schemas, write efficient queries, and ensure data integrity and performance
• Develop and maintain components for real-time communication, including SIP signaling and RTP streaming
• Explore and implement solutions for audio/video media processing and integration within the contact center environment
• Contribute to the development of contact center-specific features and integrations, understanding the nuances of the domain
• Identify and address performance bottlenecks, ensuring the platform can scale to meet growing demands
• Diagnose and resolve complex production issues, providing timely and effective solutions
• Work closely with product managers, architects, QA engineers, and other stakeholders to deliver high-quality software

Principal Voice, Backend Software Developer

Analyst

• Build and manage day-to-day relationships with industry analysts across priority firms.
• Execute structured engagement plans aligned to business and go-to-market priorities.
• Ensure consistent visibility and presence across key analyst networks.
• Act as the primary coordinator between external influencers and internal stakeholders.
• Plan and deliver analyst briefings, inquiries, and feedback sessions aligned to commercial priorities.
• Support positioning in advisor- and analyst-influenced opportunities.
• Contribute to deal narratives and provide external validation through analyst insight.
• Program manage roundtables, briefings, and speaking opportunities aligned to priority accounts and offerings.
• Track analyst engagement activity, feedback, and outcomes.
• Maintain clear visibility on interaction volume, quality, and impact.
• Continuously refine engagement approach based on performance data and feedback.

Senior Associate Manager – Analyst Relations

Technical Project Manager

• Oversee multiple project activities associated with the onboarding of major clients, and migrating existing clients to new products and services
• Manage IT, Telecom, and Development resources to complete voice, omnichannel, and data-based requirements
• Identify, assess, and mitigate project risks, resolving obstacles as they arise
• Document and execute upon specific requirements associated with new product, program/LOB launches; manage major change requests
• Assist the business development team in growing existing accounts and in closing critical business items such as statements of work and master service agreements