Technical Project Manager

Sutherland

. Oversee multiple project activities associated with the onboarding of major clients, and migrating existing clients to new products and services .

Posted 4/22/2026full-timeRemote • 🇲🇽 MexicoMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Oversee multiple project activities associated with the onboarding of major clients, and migrating existing clients to new products and services
Manage IT, Telecom, and Development resources to complete voice, omnichannel, and data-based requirements
Identify, assess, and mitigate project risks, resolving obstacles as they arise
Document and execute upon specific requirements associated with new product, program/LOB launches; manage major change requests
Assist the business development team in growing existing accounts and in closing critical business items such as statements of work and master service agreements

Requirements

What you’ll need

Bachelor’s degree is required
Master’s degree preferred
5-10 years of technical-based project management experience – specifically performing client launch type work within a BPO environment/industry
Excellent client-facing and interpersonal skills
PMI membership and PMP Certification is preferred
Fluent in English, both written and spoken

Benefits

Comp & perks

Health insurance
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementrisk assessmentrequirements documentationchange managementclient onboardingdata analysisvoice servicesomnichannel servicesBPO experience

Soft Skills

client-facing skillsinterpersonal skillsproblem-solvingcommunication skillsteam management

Certifications

PMP CertificationPMI membership