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Manager – Product Delivery
SutherlandProduct Delivery Manager specializing in Contact Center Technology at Sutherland Global. Driving implementation and improvement of customer engagement platforms while collaborating with cross-functional teams.
About the role
Key responsibilities & impact- Lead the successful implementation and continuous improvement of customer engagement platforms
- Manage the Connect product development workload
- Identify, strategize, and define new product offerings
- Collaborate with product development, architecture, engineering teams, vendors, and IT
Requirements
What you’ll need- 5+ years of Contact Center Technology experience
- Experience with using business requirements
- Excellent communication and stakeholder management skills
- Detail oriented with excellent analytical skills
- Must be a self-starter and able to successfully execute initiatives
- Experience with delivery tools such as Jira, Confluence, Smartsheet, or equivalent.
Benefits
Comp & perks- Employees can work remotely
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Contact Center Technologybusiness requirementsproduct developmentcustomer engagement platformsanalytical skills
Soft Skills
communicationstakeholder managementdetail orientedself-starterinitiative execution