Customer Service Representative – Financial Accounts
Support Services Group
Customer Service Representative
Support Services Group
full-time
Posted on:
Location Type: Office
Location: Mandaluyong • 🇵🇭 Philippines
Visit company websiteJob Level
Junior
About the role
- Maintain a positive, empathetic, and professional attitude towards customers at all times
- Respond promptly to customer inquiries via phone, email, and social media channels
- Acknowledge and resolve customer complaints with efficiency and empathy
- Utilize our knowledge base to find answers to product-specific questions
- Process orders, tickets, and requests accurately and efficiently
- Keep detailed records of customer interactions, transactions, comments, and complaints in our system
- Collaborate with colleagues to ensure seamless communication and coordination
- Provide feedback on the efficiency of the customer service process to help us continually improve
Requirements
- At least 6 months BPO experience (required)
- At least High school Graduate
- Excellent communication and interpersonal skills
- Ability to maintain professionalism and empathy in challenging situations
- Strong problem-solving abilities and attention to detail
- A passion for delivering exceptional customer service and ensuring customer satisfaction
Benefits
- Competitive salary and benefits package.
- Opportunities for growth and advancement within the company.
- A supportive and collaborative work environment where your contributions are valued.
- Ongoing training and development opportunities to enhance your skills and career.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillsinterpersonal skillsprofessionalismempathyproblem-solving abilitiesattention to detailcustomer servicecustomer satisfaction
Certifications
High school graduate
