Superstar Car Wash

Sales

• Build Customer Connections: Ask the right questions to uncover individual needs and provide personalized solutions.
• Deliver Exceptional Service: Be the friendly face that customers trust.
• Close Sales: Use your communication skills to effectively close sales and meet customer needs.
• Sell Products: Introduce and sell our range of products and services to prospective customers.
• Achieve Targets: Meet and exceed sales targets on schedule.
• Stay Informed: Keep up-to-date on the products and services we offer.
• Engage Customers: Present monthly unlimited car wash packages and upsell products to existing customers.
• Perform Additional Tasks: Take on other duties as assigned.

Membership Sales Associate

Human Resources

• Serve as the primary administrator for ADP HRIS modules including system configuration, workflow setup, security roles, and reporting.
• Manage HRIS data integrity through routine audits, corrections, and validation.
• Develop and maintain custom and standard reports using ADP reporting tools and dashboards.
• Support HR, Payroll, and business leaders with system questions, troubleshooting, and training.
• Lead or support system implementations, upgrades, and enhancement projects.
• Analyze HR processes and recommend system solutions to improve efficiency and accuracy.
• Maintain documentation for system processes, workflows, and data management standards.
• Collaborate with Payroll to ensure accurate timekeeping, data transfers, and payroll processing.
• Assist with integration management between ADP and third-party systems.
• Ensure compliance with data privacy, security requirements, and audit standards.

HRIS Analyst

Manager

• Oversee day-to-day operations of the car wash, ensuring smooth and efficient service.
• Lead a clean, safe, fun, and welcoming environment for customers and staff.
• Monitor and manage equipment maintenance and inventory levels to ensure continuous operation.
• Implement standard operating procedures (SOPs) to maximize efficiency and service quality.
• Understand all aspects of Safety, including implementing, executing and coaching all company Safety Practices & Procedures in a fast-paced business.
• Keep up to date on business objectives (Both Opportunities and Successes).
• Lead and implement change
• Develop and execute strategies to increase membership sales and customer retention.
• Train and motivate staff to promote and sell memberships effectively.
• Ensures their team is trained and, prepared to implement local marketing initiatives and promotional campaigns to drive customer traffic and membership sign-ups.
• Analyze sales data / customer feedback to identify growth opportunities and adjust strategies accordingly.
• Foster a positive and collaborative work culture.
• Recruit, hire, train, coach and retain a high-performing team to sell and provide great customer service.
• Understand that the more prepared their team is the higher their productivity will be.
• Communicate effectively daily to their team to keep them in the know.
• Develop and help their team grow into other positions within the company.
• Manage employee scheduling, payroll, 1:1s, and performance evaluations.
• Ensure a consistently high level of customer satisfaction.
• Handle customer inquiries, complaints, and feedback promptly and professionally.
• Develop and maintain relationships with customers to enhance loyalty and repeat business.
• Manage the locations budget, including revenue, expenses, and profit margins.
• Track key performance indicators (KPIs) and adjust strategies to meet business objectives.
• Prepare and present regular performance reports to management.
• Contribute to team success by completing related tasks as needed.
• Perform other duties as assigned

General Manager

• Ask the right questions to uncover individual needs and provide personalized solutions
• Be the friendly face that customers trust
• Use your communication skills to effectively close sales and meet customer needs
• Introduce and sell our range of products and services to prospective customers
• Meet and exceed sales targets on schedule
• Keep up-to-date on the products and services we offer
• Present monthly unlimited car wash packages and upsell products to existing customers
• Take on other duties as assigned

• Execute opening and closing duties following designated procedures.
• Ensure compliance with all local, state, and federal laws, rules, regulations, and company policies.
• Manage and coach team to drive company initiatives and exceed KPIs.
• Monitor and manage Quality Control factors, including customer experience, product & service standards, scheduling, and labor cost control based on historical performance and seasonality.
• Ensure a safe environment for employees and customers by enforcing safety procedures.
• Identify and report safety or maintenance issues to management.
• Provide friendly, professional service to exceed customer expectations.
• Handle vehicles with extreme care to ensure customer satisfaction and trust.
• Maintain a clean and organized property at all times.
• Perform location cleanliness tasks such as sweeping, replenishing supplies, mopping, cleaning, and minor landscaping work as directed by leadership.
• Facilitate and assess damage claims.
• Learn and implement the company's coaching and training model.
• Communicate effectively with employees, customers, peers, and management at all levels.
• Motivate employees to perform job tasks efficiently and effectively.
• Support company initiatives, including marketing, promotions, sales, customer service, and talent management efforts.
• Contribute to team success by completing related tasks as needed.
• Perform other duties as assigned by management.

Assistant Manager

Designer

• Design creative assets across a wide range of formats, including paid media, social content, email, SMS, web, signage, flyers, POP, and in-store displays
• Produce both static and short-form motion/video assets to support campaigns and promotions
• Create and edit digital video and static ads for performance and brand campaigns
• Adapt and version agency-developed campaign creative for different markets, offers, pricing tiers, and channels, ensuring accuracy, consistency, and brand alignment
• Support quick-turn and ad hoc creative needs outside the scope of the creative agency
• Help manage creative versioning, asset organization, and handoff to internal teams and agency partners
• Execute creative in alignment with SSCW brand guidelines, visual identity, and tone of voice
• Ensure all assets meet quality standards and feel cohesive across channels and customer touchpoints
• Collaborate with the Sr. Director of Brand to execute and adapt creative approaches while staying grounded in the brand system
• Create reusable templates and assets that support frequent updates (pricing, offers, regional messaging)
• Improve workflows and processes to reduce friction and increase speed
• Maintain organized file structures and asset libraries to support efficient reuse, versioning, and handoff

Creative Designer

• Build Customer Connections: Ask the right questions to uncover individual needs and provide personalized solutions.
• Deliver Exceptional Service: Be the friendly face that customers trust.
• Close Sales: Use your communication skills to effectively close sales and meet customer needs.
• Sell Products: Introduce and sell our range of products and services to prospective customers.
• Achieve Targets: Meet and exceed sales targets on schedule.
• Stay Informed: Keep up-to-date on the products and services we offer.
• Engage Customers: Present monthly unlimited car wash packages and upsell products to existing customers.
• Perform Additional Tasks: Take on other duties as assigned