General Manager

Superstar Car Wash

full-time

Posted on:

Location Type: Office

Location: Peoria • Arizona • United States

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Salary

💰 $32 - $36 per hour

About the role

  • Oversee day-to-day operations of the car wash, ensuring smooth and efficient service.
  • Lead a clean, safe, fun, and welcoming environment for customers and staff.
  • Monitor and manage equipment maintenance and inventory levels to ensure continuous operation.
  • Implement standard operating procedures (SOPs) to maximize efficiency and service quality.
  • Understand all aspects of Safety, including implementing, executing and coaching all company Safety Practices & Procedures in a fast-paced business.
  • Keep up to date on business objectives (Both Opportunities and Successes).
  • Lead and implement change
  • Develop and execute strategies to increase membership sales and customer retention.
  • Train and motivate staff to promote and sell memberships effectively.
  • Ensures their team is trained and, prepared to implement local marketing initiatives and promotional campaigns to drive customer traffic and membership sign-ups.
  • Analyze sales data / customer feedback to identify growth opportunities and adjust strategies accordingly.
  • Foster a positive and collaborative work culture.
  • Recruit, hire, train, coach and retain a high-performing team to sell and provide great customer service.
  • Understand that the more prepared their team is the higher their productivity will be.
  • Communicate effectively daily to their team to keep them in the know.
  • Develop and help their team grow into other positions within the company.
  • Manage employee scheduling, payroll, 1:1s, and performance evaluations.
  • Ensure a consistently high level of customer satisfaction.
  • Handle customer inquiries, complaints, and feedback promptly and professionally.
  • Develop and maintain relationships with customers to enhance loyalty and repeat business.
  • Manage the locations budget, including revenue, expenses, and profit margins.
  • Track key performance indicators (KPIs) and adjust strategies to meet business objectives.
  • Prepare and present regular performance reports to management.
  • Contribute to team success by completing related tasks as needed.
  • Perform other duties as assigned

Requirements

  • 3 year's of management experience required
  • Car wash, retail or hospitality experience preferred
  • High school diploma or GED
  • Experience leading and developing a team in a high sales environment.
  • Strong background in sales and customer service, with a focus on membership-based models preferred.
  • Excellent communication, problem-solving, and organizational skills.
  • Must be at least 18 years old
  • Hands-on, results-driven mindset with a commitment to excellence.
  • Ability to successfully pass a pre-employment, post-offer criminal background check
  • Ability to transfer to other locations within the designated district
Benefits
  • Excellent Medical / Dental / Vision for full-time employees after waiting period
  • STD, LTD and Life Insurance Options
  • 401(k) eligibility after 2 months of service
  • Free unlimited car washes
  • Tuition reimbursement (full-time employees)
  • Employee Referral Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
management experiencesales experiencecustomer serviceteam developmentdata analysisbudget managementperformance evaluationinventory managementoperating proceduresmarketing initiatives
Soft Skills
communicationproblem-solvingorganizational skillsleadershipteam motivationcollaborationcustomer relationship managementadaptabilityresults-driven mindsetcoaching
Certifications
high school diplomaGED