Technical Sales Representative
Castolin Eutectic
Branch Manager
SunSource
full-time
Posted on:
Origin: • 🇺🇸 United States • Louisiana
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide support to field sales, customers, and internal departments in product and application knowledge, pump sizing and selection, proposal generation, and order processing/management
- Review customer specifications, perform pump sizing and selection, and prepare proposals
- Provide technical support to customers and troubleshoot issues over the phone
- Interact with customer service and operations to support sales orders
- Develop business strategies to raise customer pool, expand store traffic, and optimize profitability
- Meet sales goals by training, motivating, mentoring, and providing feedback to sales staff
- Ensure high levels of customer satisfaction through excellent service
- Quote prices and process customer orders
- Complete store administration and ensure compliance with policies and procedures
- Manage shop service department for customer repairs, fabrication, and pump unit builds
- Report on buying trends, customer needs, and profits
- Propose innovative ideas to increase market share
- Conduct personnel performance appraisals to assess training needs and build career paths
- Handle staff and customer issues, complaints, and grievances
- Serve as an example of professional behavior and high performance
Requirements
- Proven successful experience as a store manager
- Experience in Industrial Sales/Rotating Equipment
- Powerful leading skills and business orientation
- Outstanding customer service and management skills
- Must be SALES driven
- Strong organizational skills
- Good communication and interpersonal skills
- BS degree in Business Administration or Industrial Distribution
- Ability to read and interpret documents such as specifications, safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or co-workers
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- Ability to utilize pump sizing software
- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
- A working knowledge of positive displacement and centrifugal pumps
- Ability to troubleshoot technical issues over the phone
- Ability to effectively utilize word processing software and spreadsheets and to navigate and use other custom applications software in an MS Windows environment
- CRM software and accounting systems
