Manager

• Provide support to field sales, customers, and internal departments in product and application knowledge, pump sizing and selection, proposal generation, and order processing/management
• Review customer specifications, perform pump sizing and selection, and prepare proposals
• Provide technical support to customers and troubleshoot issues over the phone
• Interact with customer service and operations to support sales orders
• Develop business strategies to raise customer pool, expand store traffic, and optimize profitability
• Meet sales goals by training, motivating, mentoring, and providing feedback to sales staff
• Ensure high levels of customer satisfaction through excellent service
• Quote prices and process customer orders
• Complete store administration and ensure compliance with policies and procedures
• Manage shop service department for customer repairs, fabrication, and pump unit builds
• Report on buying trends, customer needs, and profits
• Propose innovative ideas to increase market share
• Conduct personnel performance appraisals to assess training needs and build career paths
• Handle staff and customer issues, complaints, and grievances
• Serve as an example of professional behavior and high performance

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