Account Manager

• Manage a portfolio of strategic customers to ensure they achieve maximum value from their investment in DocuSign
• Secure renewals, expand adoption, and drive growth while serving as a trusted advisor across all phases of the customer lifecycle
• Partner with Account Executives and cross-functional teams to identify business opportunities, resolve escalations, and ensure long-term customer success
• Deliver on revenue, bookings, billings and customer value targets
• Identify and mitigate risk early through proactive stakeholder engagement and executive alignment
• Lead renewal negotiations that maintain and grow customer trust
• Conduct regular business reviews to align on goals and highlight value from DocuSign solutions
• Own and execute full adoption strategies across customers, leveraging internal cross-functional teams
• Serve as escalation point of contact and guide resolution efforts for any customer concerns
• Partner with Sales, Product, Pricing, Legal, and other teams to develop risk mitigation and growth strategies
• Act as a DocuSign subject matter expert to support customer goals and elevate their success
• Evaluate customer usage and behavioral data to prioritize engagement and investment
• Support account planning and surface new growth opportunities with Account Executives
• Travel occasionally (~10%) to deepen customer relationships
• Ensure CRM hygiene and accuracy of forecasts, opportunities, and internal documentation

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