Sunrun

Sales

• Maintain long-term business relationships with assigned key Accounts and their corresponding customer base
• Support, integrate and expand newly secured accounts through distribution, direct and other sales segments
• Maintain order pipeline, DOS goals, and meet or exceed lead-times/standards
• Coordinate product forecasting with installers and accounts to ensure supply chain meets customer needs
• Create and expand relationships with key individuals at account companies and support their business needs
• Conduct Quarterly business reviews and recommend improvements and upsell products
• Analyze market trends and develop plans with Marketing to increase brand awareness
• Guide accounts through product changes and new product introductions
• Coordinate cross-functional resources to ensure outstanding customer support
• Serve as point of contact for product functionality, documentation, and resources
• Support customer growth by coordinating training and on-the-job training for new installers and crews
• Handle account issues related to invoices, RMAs and pricing and communicate information to Sales Operations leader
• Assist in identifying and developing process improvements to optimize account sales activities
• Deliver account information to support company growth targets and best-in-class Sales Operations

Senior Sales Manager

Application Engineer

• The Application Security Engineer at Sunrun plays a pivotal role in protecting the applications that power our business. This position requires expertise across identity systems, and software development lifecycle. You will be responsible for driving the identification, assessment, and mitigation of security risks from the initial design phase through deployment and beyond. You will collaborate closely with developers and IT teams to integrate robust security practices, implement advanced protective measures for both applications and identities, and foster a comprehensive culture of security across the organization.
• Threat Modeling & Security Design: Assess potential attack vectors and design defense-in-depth strategies that address gaps across infrastructure, 1st and 3rd party applications, and identity management.
• Secure Software Development Life Cycle (SSDLC): Partner with application development teams to integrate security into every stage of the development lifecycle. Champion secure coding standards, conduct security code reviews, and provide expert guidance to minimize vulnerabilities before production.
• Identity & Access Management (IAM): Design, implement, and manage identity security solutions across 1st and 3rd party applications. Showcase hands-on experience in implementing strategies like Zero Trust architecture and modern authentication standards like WebAuthn.
• Implement & Manage Security Controls: Design, implement, and fine-tune application security controls like SAST/DAST vulnerability scanning andand standardizing secure coding practices. Establish and improve operational processes to ensure their continued effectiveness.
• Guidance, Training & Compliance: Develop and maintain security policies and standards for both application and identity security. Provide ongoing training to developers to elevate secure coding practices.
• Stakeholder Collaboration: Use strong critical thinking and communication skills to present complex technical concepts to business stakeholders, gain alignment, and independently drive security initiatives forward.

Staff Application Security Engineer

Customer Success Manager

Act as the “Voice of CX", raising key needs during planning
Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our design tools and new products
Help to continuously develop and expand processes in order to streamline CX workflows
Maintain robust development processes and ensure that requirements are defined, tracked and communicated in a consistent and effective manner, incorporating effective release, change and risk management controls.
Drive continuous improvement initiatives to optimize processes, enhance efficiency, and deliver maximum value to the organization.
Stay abreast of industry trends and emerging technologies, providing recommendations and insights for future products and initiatives.
Work with Customer Service, Information Systems, and Infrastructure & Operations teams to ensure seamless, rapid response and resolution to product related issues.
Identify gaps & issues in technical requirements, processes, or projects, and actively address in collaboration with the systems development and product development engineering teams.
Define and drive the strategic roadmap for next-generation residential solar racking product solutions
Develop and implement strategic plans to optimize warehouse operations, including inventory management, order fulfillment and shipping/receiving.
Establish and monitor key performance indicators (KPIs) to measure and improve warehouse performance, such as inventory accuracy, order accuracy and on-time delivery.
Develop and maintain an enterprise logistics program, providing vendor management of the major couriers and ensuring shipping contracts and operations are optimized in practice.
Develop, direct, and manage overall cost reduction targets and oversee execution of initiatives.
Establish a continuous improvement culture, regularly reviewing processes and implementing lean methodologies and innovative technologies.
Understand seasonal needs of the business and create logistical plans that support business growth, timelines, and budgets through peak periods
Integral part of customer contract negotiations ie. MSA’s, Product Supply Agreements.

Director, Customer Success Operations

Mechanical Engineer

The Design Engineer works cross functionally with Product Management teams to define, design, and release PV racking products for the solar market.
Responsible for timely delivery of creative, sophisticated solar racking products that drive down installation costs and exceed customer expectations.
Collaborate with customers and cross functional teams to define, develop, test, and commercialize high volume solar racking products.
Develop/model product concepts and support project team through Conceptual Design Review.
Generate and execute test plans for prototype and production validation.
Optimize mechanical and structural performance via analysis and collaboration with partners.
Work with manufacturing partners to optimize for manufacturing, automation, and assembly.
Generate engineering drawings and tolerance analysis.
Create and lead Critical Design Reviews for high volume production readiness.
Troubleshoot product issues in the field and support documentation creation.
Work with 3rd party engineering partners to obtain structural approval and interpret ASCE codes.
Identify and justify VAVE and system-level improvements.
Assist product management and sales with site visits, mock roofs and beta installations.
Travel to SNR testing facility for validation and concept testing (~4-5 weeks/year).