Sunrun

Community Manager

• Create and manage sales specific community information within Salesforce
• Confirm solar and storage offerings, pricing, builder specifics and all relevant information needed that will set up downstream teams for success
• Facilitate weekly community launch meetings with Account Managers to coordinate on accurate offerings, sales information, builder strategy approach, and grand opening dates prior to community opening
• Develop material and conduct training sessions with builder sales managers and agents to ensure alignment on Sunrun’s solar program expectations and requirements
• Negotiate appropriate cut off timelines for homebuyer solar selection paperwork
• Establish relationships with builder purchasing and escrow contacts for pricing coordination and escrow report tracking
• Foster constructive relationships with builder sales agents by frequent touchpoints and timely completion of requests
• Travel in market 25% of the time to assigned accounts to further bolster strong partnerships
• Conduct training and educational sessions with assigned builders to ensure accurate understanding and adherence to Sunrun processes and offerings
• Analyze report data to ensure alignment between buyer signed contracts and field installations
• Navigate buyer escalations and offer innovative solutions to maintain collaborative relationship with agents
• Ensure community program details are kept current in Salesforce for internal knowledge consistency
• Resolve all buyer paperwork discrepancies per lot, prior to buyer closing date
• Confirm receipt of all buyer information for the entire community to aid in activation efficiency
• Confirm all accurate homebuyer information has been associated with the correct project in the community

New Homes Community Manager

• Create and manage sales specific community information within Salesforce
• Confirm solar and storage offerings, pricing, builder specifics and all relevant information needed that will set up downstream teams for success
• Facilitate weekly community launch meetings with Account Managers to coordinate on accurate offerings, sales information, builder strategy approach, and grand opening dates prior to community opening
• Develop material and conduct training sessions with builder sales managers and agents to ensure alignment on Sunrun’s solar program expectations and requirements
• Negotiate appropriate cut off timelines for homebuyer solar selection paperwork
• Foster constructive relationships with builder sales agents by frequent touchpoints and timely completion of requests
• Travel in market 25% of the time to assigned accounts to further bolster strong partnerships
• Conduct training and educational sessions with assigned builders to ensure accurate understanding and adherence to Sunrun processes and offerings
• Analyze report data to ensure alignment between buyer signed contracts and field installations
• Navigate buyer escalations and offer innovative solutions to maintain collaborative relationship with agents
• Ensure community program details are kept current in Salesforce for internal knowledge consistency
• Resolve all buyer paperwork discrepancies per lot, prior to buyer closing date
• Confirm receipt of all buyer information for the entire community to aid in activation efficiency
• Confirm all accurate homebuyer information has been associated with the correct project in the community

Account Executive

• Develop effective self-generated sales strategies
• Provide an industry leading customer sales experience
• Conduct in-home sales presentations
• Handle the pipeline of activity from prospect to install
• Accurately disposition and report on outcomes via our Customer Relationship Management (CRM) tool
• Meet minimum required sales targets as set by sales leadership

Field Sales Consultant

Financial Planning and Analysis

• Oversee complex project finance transactions, providing legal advice and counsel
• Establish operational legal objectives and processes for closing transactions
• Manage corporate approvals and disclosures related to project financing transactions
• Operate autonomously as a legal and strategic resource to business partners
• Demonstrate proficiency in utilizing AI tools to enhance productivity

Legal Counsel, Project Finance

Software Engineer

• Design, develop, and support technical solutions within the Oracle ecosystem
• Act as the primary developer for OIC integrations, OCI PaaS extensions, and complex data conversions from EBS to Cloud
• Maintain and enhance existing Oracle EBS R12 technical components including PL/SQL packages, Stored Procedures, Oracle Reports, and XML Publisher
• Lead the extraction of legacy data from EBS tables and transform it into FBDI templates for ingestion into Fusion Cloud Financials
• Develop and support co-existence strategies where EBS and Cloud ERP systems exchange data during multi-year migration phases
• Build and monitor end-to-end integrations in Oracle Integration Cloud using the ERP Cloud, FTP, and REST adapters
• Develop custom side-by-side extensions on Oracle Cloud Infrastructure using SQL, Java, and OCI Object Storage
• Create and maintain complex BI Publisher reports, OTBI analysis, and Financial Reporting Studio reports
• Provide technical support for Subledger Accounting rule modifications and perform root-cause analysis for production issues

Senior Oracle ERP Developer

• Develop effective self-generated sales strategies, leads and appointments with potential customers
• Provide an industry leading customer sales experience from initial contact through installation and after the customer's system is turned on
• Conduct in-home sales presentations for potential customers and evaluate customers' knowledge and needs
• Handle the pipeline of activity from prospect to install by following up with all leads and in-home consultations
• Accurately disposition and report on outcomes via our Customer Relationship Management (CRM) tool
• Meet minimum required sales targets as set by sales leadership

Operations

• Visit customer homes to collect detailed measurements, photographs, and structural/electrical data required for solar design.
• Accurately assess roof conditions, electrical service panels, and property features using standardized tools and protocols.
• Climb ladders, walk rooftops, and conduct attic inspections as required.
• Submit all survey data in a timely, complete, and accurate manner using mobile field tools.
• Perform post-installation inspection visits to ensure project readiness for final AHJ inspection or utility approval.
• Confirm installed systems match approved plans and meet workmanship, code, and safety standards.
• Collaborate with install teams and project managers to resolve inspection-related issues as needed.
• Provide documentation verifying inspection readiness.

Field Operations Technician

Bilingual

• Manage and resolve all escalated customer issues consistent with Sunrun guidelines, serving as the customer’s single point of contact.
• Requires no oversight or instruction when directly interacting with executives in a professional and concise manner.
• Begins forming positive relationships with important third parties, actioning feedback and highlighting Sunrun’s best practices and speedy resolutions.
• Works directly with Staff Prevention SMEs to contribute to, and enforce, processes, training, and consequences based on customer escalation insights.
• Deliver world-class customer experience for customers led by empathy and a “can do” attitude.
• Set and achieve customer expectations through all points of contact, providing regular proactive communication on case and project status, timelines, and next steps.
• Provide accurate and timely resolution to customer questions and requests, thinking outside the box about complex issues, providing a seamless customer experience with little or no handoffs between team members or other departments.
• Work with customers and internal scheduling teams to schedule site visit appointments, ensure completion, and appropriate follow-up.
• Obtain signatures on time sensitive and confidential documents.
• Document all relevant information, customer interactions, findings, insights, and resolutions in accordance with standard processes.
• Maintain a current understanding of all aspects of the solar journey, including, but not limited to, Sunrun agreement terms and obligations, billing, system and battery performance.
• Maintain a current understanding of all resolution tools consistent with Sunrun guidelines.
• Discuss customer feedback and solicit customer satisfaction feedback post escalation resolution.

Bilingual Senior Escalations Expert

Senior Escalations Expert – Bilingual

• Visit customer homes to collect detailed measurements, photographs, and structural/electrical data required for solar design.
• Accurately assess roof conditions, electrical service panels, and property features using standardized tools and protocols.
• Climb ladders, walk rooftops, and conduct attic inspections as required.
• Submit all survey data in a timely, complete, and accurate manner using mobile field tools.
• Perform post-installation inspection visits to ensure project readiness for final AHJ inspection or utility approval.
• Confirm installed systems match approved plans and meet workmanship, code, and safety standards.
• Collaborate with install teams and project managers to resolve inspection-related issues as needed.
• Provide documentation (photos, checklist, notes) verifying inspection readiness.
• Discuss system installations with the AHJ and customers.
• Review completed installations for determination of readiness for inspection.
• Work with the AHJ and Customer to schedule inspections.
• Follow daily, intraday schedules that may include both survey and inspection jobs across different locations, while also proactively scheduling work for yourself.
• Communicate clearly with internal teams when facing access issues, delays, or discrepancies.
• Maintain assigned tools and safety equipment in proper working condition.
• Represent the company professionally during all customer-facing interactions.

Supply Chain

• Minimize cycle count variance issues; perform deep dive analysis to understand and resolve any cycle count variances that occur, and put corrective actions in place.
• Ensure coordination and execution of NH monthly cycle count process across the active partner warehouses across the country.
• Eliminate “work in progress” through immediate measurement of material movement from partner warehouses to construction sites.
• Build and develop the NH Traceability Program; ensure complete partner compliance with serial number job site scanning.
• Maximize ITC revenue through fund compliance with FEOC and domestic content requirements.
• Measure our compliance at the project level and manage KPIs to drive this up.
• Manage the Master SKU List and ensure alignment between the list, the Bills of Material, the Virtual Inventory Warehouse, the proposals, and the plan sets.
• Coordinate and execute SKU adjustments as needed to comply with Safe Harbor changes in the Sunrun supply chain.
• Work with Builder Operations to manage product changes.
• Collaborate with Business Units on refinement of materials forecasts.
• Track and manage inventory performance for all Install Partner locations.
• Optimize material flow and efficiency in the value chain through continuous improvement of inventory management strategies and tactical execution.
• Coordinate the requisitioning and supply of material that may be stocked out or require alternative substitutes due to discontinued or obsolete status.
• Other planning and logistics-related duties may be assigned from time to time.

Staff Demand Planner

Content Marketing Manager

• Collaborative B2B Strategy: Partner closely with leaders of our B2B sales channels to understand key partner pain points, industry themes, and high-impact storytelling opportunities.
• Narrative & Campaign Development: Develop a comprehensive B2B content strategy that connects Sunrun’s products, services, and positive homeowner outcomes into clear, persuasive narratives tailored for key audiences (such as Builders and Real Estate Developers).
• Multi-Format Content Creation: Personally write, and oversee the development of, high-quality B2B content across a variety of formats, including video scripts, web pages, high-stakes pitch decks, customer success stories, and thought-leadership pieces.
• Cross-Functional Production: Collaborate closely with internal design and video production teams to guide creative assets from initial copy draft to polished, final delivery.
• Performance Analysis: Track, measure, and analyze the performance of published B2B content, using data-driven insights to constantly refine our ongoing content and distribution strategy.
• Specialized Initiative Management: Manage and execute additional specialized content areas and campaigns based on evolving company initiatives, policy changes, and market opportunities.

Content Marketing Manager, B2B

• Develop effective self-generated sales strategies, leads and appointments with potential customers
• Provide an industry leading customer sales experience from initial contact through installation and after the customer's system is turned on
• Conduct in-home sales presentations for potential customers and evaluate customers’ knowledge and needs, building productive long lasting relationships
• Handle the pipeline of activity from prospect to install by following up with all leads and in-home consultations
• Accurately disposition and report on outcomes via our Customer Relationship Management (CRM) tool
• Meet minimum required sales targets as set by sales leadership

Business Operations

• Administer and maintain SnapNrack’s Acumatica ERP system, ensuring reliability, performance, and alignment with business operations.
• Configure and manage system modules, workflows, and business logic to support finance, supply chain, manufacturing, and sales processes.
• Manage user accounts, access permissions, and role-based security to ensure proper system governance and data protection.
• Implement, test, and deploy system enhancements, configuration changes, and upgrades.
• Maintain system configuration documentation and support change management processes.
• Design and optimize workflows to improve operational efficiency and reduce manual processes.
• Develop and maintain reports, dashboards, and data inquiries using Acumatica tools (Generic Inquiries, Report Designer, Dashboards).
• Support cross-functional teams with reporting and analytics needs for operational and financial decision-making.
• Ensure data integrity across ERP transactions, master data, and system integrations.
• Serve as the internal ERP subject matter expert supporting operations, finance, supply chain, engineering, and sales teams.
• Provide troubleshooting support for system issues and coordinate resolution with internal stakeholders or vendors as needed.
• Deliver end-user training and guidance to ensure effective use of system capabilities.
• Partner with business stakeholders to identify opportunities to improve workflows and automate manual processes.
• Support integration efforts between ERP and other business systems (CRM, PLM, reporting platforms).
• Collaborate with IT leadership to implement scalable and secure system architecture.
• Create and maintain Standard Operating Procedures (SOPs) related to ERP system usage, configuration, and governance.
• Ensure system configurations align with internal policies and compliance requirements.
• Support audit readiness through documentation and access control management.

Business Systems Administrator

Learning and Development

• Established track record promoting and helping to build a strong safety and quality culture across the organization
• Regularly perform branch and field visits in order to meet volume/quantity targets for the role as set by your direct supervisor
• Strong track record in training, coaching, development, and mentoring to field personnel
• Perform field safety and quality inspections as required through Vector
• Regularly conduct and facilitate training duties (New Hire Onboarding or Battery Training) in order to meet the volume/quantity targets set by the organization
• Lead Trainer that supports the Secondary Trainers
• Vocal contributor to a strong team culture by being open to or providing constructive feedback, setting goals, and providing coaching and training
• Excellent ability to follow and contribute to strong operating structures and support systems to help keep our Operations Leaders and field personnel organized and focused on delivering the greatest possible impact for the company and their regions
• Work in a team environment to learn, develop, and instruct installation and safety requirements at a branch and regional level
• Proven track record to form strong partnerships with Operations Leaders and field personnel in order to effectively improve safety, quality and PTO health across the organization
• Help standardize material usage and installation techniques for residential solar, battery, and electrification projects
• Provides feedback on updating existing and developing new field training documentation
• Strong ability to analyze safety, quality, FIC, hrs/kW, and PTO health KPIs to understand areas needing improvement and then take action by developing an improvement plan
• Consistently review and monitor the performance and progress of the improvement plan and collaborate with Operations Leaders and field personnel in order to drive improvement in the above KPIs
• Perform Regional End of Month Readouts focusing attention on our performance metrics, areas your region is doing well at, and areas needing improvement
• Excellent ability in leading training sessions via conference call, in the branch offices, in the field, and in our training facilities
• Be an expert on Construction Standard Operating Procedures for all products (PV-Only and Solar+Storage)
• Excellent knowledge on all of our energy storage products
• Be an expert on all Safety Operating Procedures and products
• Contribute to safety incident investigations
• Strong ability at handling multiple tasks simultaneously in a fast-paced environment that is constantly changing and adapting
• Strong ability at working effectively with other departments and teams, meet deadlines as well as set and hold others accountable to deadlines
• Strong ability at working independently and as part of a team, use computers, and computer software to gather and enter key information.
• Mentor to Associate Efficiency and Training Specialists.
• Responsible for any other duties needed to help drive to our Vision, fulfill our Mission, and abide by our Organization’s Values
• Travel 30% to 60% of the time

New Homes Community Manager

Community Manager

Field Sales Consultant

Legal Counsel, Project Finance

Senior Oracle ERP Developer

Field Sales Consultant

Field Operations Technician

Bilingual Senior Escalations Expert

Senior Escalations Expert – Bilingual

Field Operations Technician

Staff Demand Planner

Content Marketing Manager, B2B

Field Sales Consultant

Business Systems Administrator

Senior Efficiency and Training Specialist