Sunrise

Patient Coordinator

• Serve as a primary point of contact for patients through phone, email, and in-app messaging.
• Work within a tech-enabled, AI-supported care environment
• Partner with Care Coordination, Billing, Clinical Operations, and other cross-functional teams to ensure patients receive coordinated support throughout their care journey.
• Resolve a broad range of non-clinical patient inquiries while delivering a positive, patient-centered experience.
• Escalate clinical, billing, or patient access concerns to the appropriate teams when additional expertise is required.
• Maintain accurate documentation and ensure all patient interactions are recorded in accordance with established workflows and HIPAA requirements.
• Communicate clearly and compassionately with patients
• Prioritize multiple patient conversations while meeting service level expectations in a dynamic environment.
• Recognize recurring patient concerns and emerging trends, bringing opportunities for process improvement to the Customer Success Manager
• Contribute to operational initiatives that improve patient satisfaction, communication quality, and organizational performance.

Patient Experience Coordinator

Therapist

• This is a non-clinical, operational role that partners closely with Sleep Technologists during the transition from treatment setup to long-term resupply.
• Once patients enter the resupply phase, you will coordinate follow-up, execution, and documentation to ensure a smooth and reliable experience.
• Work within a tech-enabled, AI-supported care environment
• Collaborate with clinical, billing, and operations teams.
• Help track engagement and reorder metrics while contributing to a scalable operational foundation inside a fast-growing digital sleep clinic.
• Execute timely and proactive resupply outreach
• Follow structured retention workflows
• Maintain accurate reorder tracking
• Communicate clearly and compassionately with patients
• Escalate clinical or billing issues appropriately
• Support adherence monitoring efforts

Therapy Continuity Coordinator

Account Manager

• Develop and manage strategic healthcare partnerships with health systems, integrated delivery networks, hospital networks, and complex provider organizations driving referrals and long-term integrations.
• Create care management programs to drive repeatable referrals and create value for enterprise partnerships.
• Own strategic accounts from identification through launch and growth, including account planning, stakeholder engagement, implementation coordination, and ongoing performance management.
• Build and execute partnership strategies aligned to Dreem Health’s business priorities and long-term growth objectives.
• Conduct market scans and partner assessments to identify, prioritize, and pursue high-value growth opportunities based on Dreem Health’s Channel and Partnership strategy or net-new opportunities.
• Lead sourcing, evaluation, structuring, and negotiation to drive referral growth and patient volume by building scalable integrated referral pathways for sleep apnea diagnosis, treatment initiation, and long-term care management.
• Depending on deal design, teams will partner cross-functionally with Clinical Operations, VP Provider Partnerships (Territory Managers), Product, Marketing, and Analytics to ensure successful partnership execution.
• Establish governance and performance management processes for enterprise partnerships, including KPIs, dashboards, business reviews, and strategic partnership growth plans.
• Proactively manage risks, dependencies, and operational challenges that may impact partnership launch, adoption, or long-term performance.
• Translate market and partner feedback into improved partnership models, commercial playbooks, workflow enhancements, and scalable growth strategies.

Patient Experience Coordinator

Therapy Continuity Coordinator

Strategic Partnerships Director