Patient Experience Coordinator

Sunrise

Patient Experience Coordinator assisting patients in navigating the sleep care journey at Sunrise Group. Providing responsive support and managing communications across various channels.

Posted 7/23/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $23 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient support and care coordination, utilizing strong communication skills and a data-driven approach to enhance patient experience and operational efficiency.

Highest-signal resume keywords

Healthcare CoordinationPatient SupportCross-Functional CollaborationDigital Communication ToolsHIPAA Compliance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient Engagement PlatformsDocumentation ManagementTask TrackingWorkflow ManagementData Analysis

Soft Skills

EmpathyEmotional IntelligenceProfessionalismClear CommunicationAdaptability

Tools & Technologies

Healthcare TechnologyDigital Communication Tools

Industry Keywords

Patient-Centered ExperienceOperational InitiativesService Level ExpectationsCare NavigationCustomer Success

About the role

Key responsibilities & impact

Serve as a primary point of contact for patients through phone, email, and in-app messaging.
Work within a tech-enabled, AI-supported care environment
Partner with Care Coordination, Billing, Clinical Operations, and other cross-functional teams to ensure patients receive coordinated support throughout their care journey.
Resolve a broad range of non-clinical patient inquiries while delivering a positive, patient-centered experience.
Escalate clinical, billing, or patient access concerns to the appropriate teams when additional expertise is required.
Maintain accurate documentation and ensure all patient interactions are recorded in accordance with established workflows and HIPAA requirements.
Communicate clearly and compassionately with patients
Prioritize multiple patient conversations while meeting service level expectations in a dynamic environment.
Recognize recurring patient concerns and emerging trends, bringing opportunities for process improvement to the Customer Success Manager
Contribute to operational initiatives that improve patient satisfaction, communication quality, and organizational performance.

Requirements

What you’ll need

2+ years of experience in healthcare coordination, patient support, care navigation, customer success, or another patient-facing healthcare role.
Exceptional written and verbal communication skills with a high level of empathy, professionalism, and emotional intelligence.
Ability to work independently in a dynamic, remote environment while collaborating effectively with cross-functional teams.
Confidence using digital communication tools, healthcare technology, and patient engagement platforms.
Data driven mindset with the ability to track tasks, maintain accurate records, and follow structured workflows
Genuine commitment to improving patient experience
Operational and automation mindset
Availability to work Pacific Time or Eastern Time (PST or EST) business hours

Benefits

Comp & perks

Comprehensive health benefits (medical, dental, vision)
FREE One Medical membership
401(k) with company match
20 days PTO + 10 paid holidays + 80 hours paid sick leave
Internet stipend