Sunbird Software

Sales Engineer

• Assist with customer demonstrations of Sunbird’s solutions for small to midsize clients, helping prepare demo environments, datasets, and scenarios aligned to customer use cases.
• Support proof-of-concept (POC) activities for small to midsize clients by helping execute defined POC plans, tracking progress, and assisting with customer questions.
• Serve as a technical support resource to the sales/ISR team, responding to technical questions with guidance and escalating complex topics as needed.
• Support and maintain demo labs and environments, ensuring presales assets and demo materials—including systems, slides, documentation, and reference content—are current, clean and ready for customer engagements.
• Assist with technical RFP responses by gathering information, drafting sections, and coordinating with internal teams.
• Update and maintain CRM records (currently HubSpot), ensuring accurate tracking of POCs, demos, and technical engagements.
• Contribute to building and maintaining the Sales Engineering documentation repository, including demo guides, discovery templates, use-case narratives, POC playbooks, and internal best practices to support consistent, high-quality customer engagements.

• Lead consultative, scenario-based demonstrations of Sunbird DCIM solutions, focusing on customer outcomes, operational value, and “why” rather than scripted feature walkthroughs.
• Own and manage proof-of-concept (POC) engagements by defining purpose, success criteria, scope, and timelines upfront—ensuring POCs are efficient, outcome-driven, and aligned to a clear path toward purchase and deployment.
• Serve as the primary technical advisor to the sales team, acting as the first point of contact for technical questions, solution design, and positioning throughout the presales lifecycle.
• Lead and participate in discovery and workshop sessions to gain a deep understanding of customer environments and operations, translating insights into technical solutions that address both explicit and implicit needs and drive measurable customer value.
• Collaborate closely with Key Account Managers (KAMs) to plan, execute, and follow up on demos and POCs, including pre-demo strategy, post-demo feedback, and next-step alignment.
• Support customer conversion and initial project scoping, helping transition opportunities to services and support teams with clarity around scope, assumptions, and customer expectations.
• Develop and maintain technical sales assets including demos, use-case narratives, case studies, presentations, and competitive positioning materials to support consistent and effective customer conversations.
• Contribute to technical RFP responses, ensuring accuracy, clarity, and alignment with customer requirements while working cross-functionally with internal teams.
• Maintain CRM hygiene (currently HubSpot), keeping POC status, technical engagement details, and customer context current and accurate.
• Support demo and lab environments in partnership with services and support teams, ensuring demo systems remain current with new features, technologies, and relevant devices.
• Represent Sunbird at industry events, user groups, and customer forums as a technical and consultative ambassador.

Senior Sales Engineer

Engineer

• DCIM Project Engineer will be engaged in identifying, analyzing and resolving complex solutions relating to data center infrastructure management (DCIM)
• DCIM Project Engineer will successfully manage software implementations, system integration, and database population with supervision by manager, PE II, or Engagement Manager
• Onsite technical support and training is often vital to success, yet an effective ability to support via remote tools is mandatory
• Ability to identify DCIM problem statement(s), solution proposal, and scope of work with a defined project plan
• Setup and configure Sunbird’s DCIM suite including dcTrack and Power IQ
• Articulate to an internal and client project team the necessary steps required to complete a statement of work
• Accurately research technical specifications and images for IT and data center equipment located throughout any given data center environment(s)
• Analyze, scrub and migrate data from current source to DCIM database
• Develop and enhance documentation to enrich a customer’s experience
• Assist with software testing when new features and fixes are completed by engineering team
• Facilitate timely resolution of customers’ issues by logging and maintaining resolution status in Sunbird Support Portal
• Participate in the technical review process for product enhancements
• Host online training session for clients and partners to maintain up-to-date knowledge of Sunbird’s software suite enhancements
• Weekly status updates to clients on key deliverables, milestones, and billing against statement of work
• Organize client teams and program manage Sunbird and client owned deliverables