Sun Life

Actuary

• Report to the Director, HNW FP&A and be accountable for deliverables associated with management reporting and annual financial planning for the High-Net-Worth business
• Monthly/quarterly reporting, forecasting, business and strategic plan, and ad hoc financial initiatives
• Work closely with different functions of the business across various geographies
• Focus on New Business profitability as well as Singapore and Hong Kong HNW results

Actuarial Analyst

Data Scientist

• Translate business goals into analytical problems; Identify optimal algorithms, statistical techniques and/or GenAI architecture suitable for the business problem at hand
• Work in cross-functional teams to develop ML/data science products, including GenAI applications
• Apply best-in-breed data science techniques including descriptive, predictive, and machine learning methods from design to implementation
• Focus on feature engineering, model training, model evaluation, and prompt engineering for LLMs
• Design, develop, and deploy GenAI solutions including AI agents, chatbots, and autonomous systems that solve complex business problems
• Research and pilot the latest GenAI technologies, RAG (Retrieval-Augmented Generation) techniques, and agentic frameworks (LangChain, LangGraph, CrewAI etc.)
• Implement AI bots/agents with advanced reasoning capabilities and tool use patterns
• Work with vector databases and embedding models to build intelligent information retrieval systems
• Break down broader data science development milestones into actionable goals, activities, and work plans
• Create and maintain technical design artifacts describing application functionality, data models, interfaces, and integrations
• Engage and negotiate with stakeholders, make business recommendations with effective presentations of findings at multiple levels of stakeholders
• Champion continuous improvement and foster innovation within the analytics community.

Senior Data Scientist, Data Science COE

Vice President

• Shape, communicate, and align digital enablement and MarTech strategy across the business unit and the organization.
• Partner with Business Leads, Marketing, Core IT / Infrastructure, and Enterprise Architecture to define platform roadmaps and OKRs for digital enablement capabilities.
• Provide thought leadership on how MarTech platforms should be developed, adopted, and governed.
• Accountable for end-to-end delivery of digital enablement platforms and capabilities.
• Lead, mentor, and develop technology teams, fostering a collaborative, inclusive, and execution-focused culture.
• Manage strategic vendor and system integrator relationships, holding partners accountable for delivery quality, outcomes, and knowledge transfer.

AVP, Technology Lead – Digital Enablement

AI Engineer

• Assist in developing agentic AI workflows for automating manual processes of SLC management
• Develop an advanced AI chatbot for answering complex financial questions and optimize its components including retrieval-augmented generation (RAG), reasoning, and tools
• Assist in developing a generic data extraction tool for the reliable extraction of text, tables and graphs from a variety of financial documents
• Assist in developing a quantitative algorithm to guide capital allocation across asset classes under various operational constraints
• Integrate the AI solutions across SharePoint, Outlook, Teams and other Microsoft365 apps

Student – Gen AI Engineer

Affiliate Manager

• Analyze and monitor provider cost reports on an ongoing basis
• Maintain network participation by providing aid to dentists and dental office managers
• Educate providers by instructing and advising of the comprehensive policies and procedures
• Promote dentist adoption of technology solutions by increasing the volume of electronic claims
• Negotiate special deals to maintain compliance and increase access in weak networks
• Facilitate Oral Health presentations to various educational institutions and organizations
• Assist provider offices in filing their claims electronically
• Serve as a partner with dental offices by answering remittance, payment, benefit, claims, and eligibility questions
• Represent clients and company at trade shows, health fairs, audits, dental summits
• Assist in resolving elevated complaints and issues for clients, members and providers

Provider Partner

Customer Support

• Responds to customer inquiries in a courteous and professional manner.
• Researches assistance requested and consistently provides accurate information to resolve internal and external member and provider inquiries via verbal and written communications through all channels including phone, email, web portal, and chat interactions.
• Thoroughly and completely document all customer interactions.
• Educates customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
• Provides direction on the usage and benefits of self-service tools.
• Assist members on gaining access to care by locating a network dentist or assignment to a primary care dentist.
• Appropriately routes inquiries to the necessary departments or individuals when resolution of the inquiry is beyond the span of control of this role.
• Meets or exceeds individual, department, and client specific goals.
• Understands and adheres to all of DentaQuest’s administrative and contractual policies and procedures.
• Contributes to the success of the organization by suggesting ways to improve the service delivery processes.
• Other duties as assigned.

Customer Service Support Representative, Spanish Speaking

Analyst

• Review claims and interpret contracts
• Disperse reimbursement and ensure claims have required documentation
• Provide customer service and manage financial risk for Stop Loss claims
• Apply appropriate contractual provisions and plan specifications
• Maintain claim block and meet departmental production and quality metrics
• Prepare written rationale for claim decisions based on contractual provisions and medical records analysis
• Establish relationships with professional resources and understand legal risks

Stop Loss & Health Claim Analyst

Full-stack Engineer

• Build products from zero. Ship to users. Own the outcome.
• Make pragmatic technical decisions that balance speed, quality, scalability, and business impact.
• Prototype quickly, launch MVPs, run experiments, and validate ideas with real users.
• Write production-quality code daily while guiding the technical direction of the team.
• Collaborate with product managers, designers, and business stakeholders to turn ambiguous problems into working software.

Lead Software Engineer – Product Builder

Underwriter

• Deliver new hire training and new skill training for group underwriters
• Perform training audits
• Support trainees
• Create and update training material and documentation in our Wiki
• Create e-learning modules
• Support our Quality Review program
• Support the Group Underwriting Best Practices team by participating in projects and answering inquiries

Best Practices Consultant, Group Underwriting

Consultant

• Play a crucial role in optimizing our approach to mental health disability claims.
• Provide expert consultation and support for Disability Case Managers (DCMs), Rehabilitation Consultants (RC), and Case Management Consultants (CMC).
• Conduct thorough file reviews to identify individual, office and/or regional trends pertaining to mental health claims.
• Collaborate with the national Mental Health Team to identify national trends, develop interactive educational / training programs, and create resources and job aids.
• Facilitate and participate in multidisciplinary case conferences and complex claim rounds.
• Systematically track, collect, and analyze data from claim consultations/reviews to evaluate success indicators.

Mental Health Case Management Consultant

Financial Planning and Analysis

• Manage the preparation and review of FP&A packages including product level P&L analysis and financial forecasts
• Evaluate financial performance and provide insightful management reporting
• Provide financial results deliverables and key drivers against budget and forecast
• Collaborate with Actuarial Projections, Analytics, Group Accounting, Valuation, Pricing and Expense Management teams
• Oversee quarterly and annual SOX-controlled Goodwill testing process
• Drive or support projects including finance support for strategic initiatives

Associate Director, Financial Planning & Analysis

Security Engineer

• Ensure the Cyber Security capabilities and protection mechanisms are running well
• Manage the ticket queue and provide initial support for problems and ticket intake, triage and either resolve or forward to the appropriate operational team to resolve/investigate
• Follow templates to smoothly transition and operationalize each project as the implementation phase ends
• Document, update and maintain cyber security playbooks, policies and knowledge base articles used to support the established Incident Management and CSIRT processes
• Provide technical skills and as Subject Matter Expert in various security technologies
• Collaborate with other security platform, operations, and investigation teams to ensure the service meets the end requirements
• Communicate operational issues, status, and escalations
• Continuously verify that the appropriate controls are in place to protect the organization against cyber security risks
• Continuously improve internal processes

Student, Security Platform Specialist

• Manage 1 Senior Financial Analyst
• Preparation and review of FP&A packages including P&L analysis, financial forecasts, and business plans
• Evaluate financial performance and provide insightful management reporting
• Collaborate with teams for forecasts and results analysis
• Ensure content and delivery of financial reporting packages are timely
• Drive projects supporting strategic initiatives and financial analysis
• Identify and implement best practices and tools for finance modernization

Project Manager

• Direct and manage project development from beginning to end
• Working with Strategy and Design Team, develops and maintains master project budgets and timelines as required for each project and project phase to ensure implementation of overall project objectives and client needs.
• Define project success criteria
• Coordinate with Strategy and the PMO to ensure a successful handover
• Develop and maintain master project budgets and timelines throughout all project phases to meet project objectives and client needs.
• Communicate project expectations and updates clearly and in a timely manner to stakeholders.
• Monitor site construction progress and manage deficiencies through consultants and contractors to ensure high‑quality execution.
• Review drawings and specifications for design issues, impractical details, and potential code violations before sign‑off.
• Manage consulting resources across all project phases from concept to close‑out.
• Identify and manage project dependencies, critical paths, schedules, and milestones using appropriate tools.
• Track milestones and deliverables in Project Management System and ensure adherence to project management best practices and processes.
• Oversee communication flow and documentation control for all project materials with support staff.
• Prepare monthly executive reports highlighting scope changes, timeline impacts, risks, and mitigation plans; deliver reports on time.
• Attend budget reviews with Project Manager and Finance teams and monitor project health, including recovery plans.
• Conduct Lessons Learned sessions and produce recommendations reports.
• Participate in Strategy activities to ensure cohesive delivery model

Senior Project Manager, Corporate Real Estate

• Operate across HR groups to fill critical gaps
• Lead cross functional projects on priority topics
• Engage stakeholders to foster a culture of innovation
• Develop frameworks for workforce agility and resilience
• Drive change management efforts for GenAI

Actuarial Analyst

Senior Data Scientist, Data Science COE

AVP, Technology Lead – Digital Enablement

Student – Gen AI Engineer

Provider Partner

Customer Service Support Representative, Spanish Speaking

Stop Loss & Health Claim Analyst

Lead Software Engineer – Product Builder

Best Practices Consultant, Group Underwriting

Mental Health Case Management Consultant

Associate Director, Financial Planning & Analysis

Student, Security Platform Specialist

Associate Director, Financial Planning & Analysis

Senior Project Manager, Corporate Real Estate

AVP, Workforce Evolution