Sun Life

Manager

• Respond to Financial Services Consultants' (FSC) questions in a timely manner
• Support the elimination of FSC knowledge gaps
• Provide targeted coaching and/or training to individuals/small groups
• Review and take ownership for resolving all escalated issues
• Consult directly with Sun Life Financial Executives, Ombudsman and/or Privacy Office
• Manage the CSC Knowledge in-box within the published service level
• Support continuous improvement in the CSC
• Act as the backup to the CSC Licensing Associate

Resolution Case Manager

Full-stack Engineer

• Design & Develop enterprise software that powers real business impact
• Solve Complex Problems working alongside experienced engineers and innovative teams
• Build & Automate with cutting-edge tools in a true Agile environment
• Support & Optimize production systems while mastering enterprise-scale technology
• Collaborate Across Teams with product owners, engineers, and business leaders
• Own Your Growth through diverse, challenging projects and dedicated mentorship
• Participate in On-Call Rotation for production systems (with support and training)

Associate Software Engineer

Software Engineer

• Own end-to-end delivery, quality, and people leadership across multiple squads
• Set technical strategy and operating standards for teams
• Build a high-performance engineering culture
• Collaborate with senior leaders on delivery and technical strategy

Director of Engineering

• Ship fast with guardrails that keep quality high, tech debt low, and systems up
• Design the path for big bets and land them in production
• Advise Engineering and Product leaders with options trade-offs and recommendations
• Collaborate with Architects to ensure designs actually work in production
• Rapid prototyping to validate approaches before squads commit sprint cycles
• Coach senior engineers and raise the bar across the team
• Unblock squads on hard problems (security, integrations, performance, architecture)
• Influence technical direction to cut rework, speed up decisions and keep releases moving

Staff Engineer

• Lead a portfolio of improvement initiatives that are measurable and drive value for the Finance team
• Drive cross functional business initiative/projects
• Responsible for leading process improvement projects, focusing on process re-engineering, improving process quality, and efficiency
• Develop standard practices and ensure all teams adopt consistent processes, where applicable
• Interact with leadership and peers to drive and influence improvement objectives

Manager, Best Practice, Reporting and Analysis

Solutions Engineer

• Support the Infrastructure Architecture team in the creation of solutions
• Conduct analysis to support these solutions across business and technical dimensions
• Solve enterprise-wide complex business requirements
• Demonstrate forward thinking around where the business is going and how technology can support these efforts
• Collaborate with the broader enterprise architecture team to create and maintain standards for the overall architectural vision
• Develop knowledge of the capabilities of current infrastructure portfolios of solutions across geographies
• Create proof of concepts for various technical concepts, developing documentation to describe and explain the concept and related solutions

Student – Solution Architect

Sales

• The Sales Coordinator (SC) works directly with the Stop Loss Specialists (SLSs), Account Managers (AM) and Sr. Account Managers (Sr. AM), and to coordinate the completion of prospect and sold case activities
• The SC is required to ensure the efficient flow of information by communicating effectively with internal and external partners including SLSs, AMs, Sr. AMs, Third Party Administrators (TPAs), Brokers, and Clients
• This will include but is not limited to prospect activity, reporting, system updates, questionnaires, sending proposals, broker updates, and confirming plan documents
• This role supports the Account Managers and Sr. Account Managers in the primary day-to-day needs for internal and external clients and contributes to client satisfaction, retention, and growth
• Partners with SC team to build and maintain effective working relationships with SLSs, AMs, Sr. AMs, Underwriters, Premium Specialists, as well as external partners
• Provides support to AMs/Sr. AMs, resulting in a proactive account management approach, through the development of strong relationships and industry knowledge
• Communicate regularly with internal partners to ensure that client needs and expectations are consistently met or exceeded
• Adopting even responsibility amongst tasks, pulls work alongside CS team members and completes tasks in a timely manner
• Offers support on items including but not limited to prospect activity, reporting, system updates, questionnaires, sending proposals, broker updates, and confirming plan documents
• Completes tasks within standard turn-around time and if there is a delay, communicate in a timely manner with the client
• Actively participates in the development of SC teams processes and tasks, while providing suggestions on how to make processes more efficient, leveraging our CI Tools
• Continues education on new processes, products, and offerings
• Mentor new hires within this role.

Sales Coordinator

Insurance

• Lead and develop a high-performing Insurance and Claims Advocacy team
• Own program strategy, service delivery standards, and key performance indicators across insurance navigation and claims resolution.
• Oversee resolution of complex medical billing and insurance issues (denials and appeals, billing errors/coding discrepancies, out-of-network disputes)
• Guide proactive insurance navigation, including benefits education, coverage guidance, and pre-service support to remove barriers and improve member outcomes.
• Build and optimize scalable workflows, leveraging data, technology platforms, and responsible AI-enabled tools to improve quality, efficiency, and turnaround time.
• Ensure accurate, audit-ready documentation and adherence to SOPs, regulations, and quality standards.
• Partner cross-functionally (Sales, Client Service, Member Services, Analytics, and clinical teams) to implement improvements, support growth, and elevate the member experience.

Senior Manager, Insurance and Claims Advocacy

Account Manager

• serve as the strategic relationship lead for assigned accounts
• deliver a high-touch client experience and building trusted partnerships
• lead account strategy and day-to-day service delivery
• work closely with the Sales Coordinator and Stop Loss Specialists to support account execution
• build and manage strong relationships with clients, brokers, TPA partners, and internal stakeholders
• navigate escalated and sensitive issues with sound judgment
• partner across internal and external teams to align priorities
• identify opportunities to strengthen service delivery
• use data, reporting, and insights to inform strategy

Senior Account Manager

Compliance

• Support compliance risk management programs across multiple U.S. Business Units
• Ensure adherence to legislative and regulatory requirements
• Investigate and resolve matters of non-compliance
• Perform Privacy control activities (e.g. privacy impact assessment review, privacy incident analysis)
• Support for regulatory examinations, Internal Audits or other regulatory matters as appropriate
• Review, analyze, and assess privacy/cyber/AI risks arising from vendor relationships and business initiatives (Privacy Impact Assessments)
• Investigate and document privacy events/incidents to ensure required escalation and notification
• Perform research for the assessment of new or amended privacy/cyber/AI laws and regulations affecting the Company’s business
• Track implementation and compliance with privacy actions
• Draft compliance bulletins, review and edit marketing materials and forms, correspondence, and other communications in line with regulatory requirements
• Maintain metrics/KPIs and prepare internal and external reports for varying audiences

Senior Compliance Analyst

• Establish and maintain strong relationships with clients, brokers, TPAs, and internal partners
• Manage the full lifecycle of assigned business, including prospect activity, sold case implementation, renewal inventory, and contract delivery
• Conduct proactive outreach through calls, emails, and meetings to assess, clarify, and validate client needs
• Leverage strong negotiation and influencing skills to align client needs with business objectives
• Manage escalated service issues to enhance the client experience
• Oversee eligibility, engagement strategies, and communication campaigns for Health Capabilities products
• Use Salesforce and CRM tools to manage account activity and documentation
• Collaborate with SLF personnel across support, service, and leadership teams to meet client expectations
• Support Client Services initiatives in partnership with Senior Account Managers

Consultant

• Responsible for clinical interpretation of dental radiographs
• Independently interpret utilization reports to detect patterns and potential areas of fraud, waste or abuse
• Query data to conduct comprehensive drill down data analysis to detect patterns and trends of under and over utilization
• Investigate provider and member fraud and abuse in assigned markets
• Manage multiple clients and associated provider networks related to fraud, waste and abuse investigation
• Work with and in consultation with DentaQuest Dental Directors during the investigative process to assure accurate and defensible clinical decisions
• Responsible for the accuracy of all investigative decisions
• Assure all audit decisions are in compliance with Medicare regulations, State Medicaid Guidelines, and plan benefit limitations
• Assist management in overpayment negotiations with providers related to the results and findings of an investigation
• Track all investigative cases in accurate timeline format in internal fraud tracking database
• Responsible for the development of interdepartmental relationships to assure all issues related to fraud, waste or abuse are identified and appropriately investigated

Iowa Clinical Investigator Consultant

Actuary

• Build technical skills and learn insurance concepts
• Gain understanding of product features and contracts
• Provide meaningful contributions to teams by completing actuarial projects

Actuarial Intern

Backend Engineer

• Provide ongoing support of Java based applications in Production and test environments
• Respond to Service requests, Incident & Problem analysis, Service restoration, and recovery
• Security vulnerability remediation, Audits, and reporting as necessary
• Interface with Software Engineers, Business Systems Analysts, and other stakeholders to deliver solutions
• Identify and participate in continuous improvement opportunities
• Participate in design, develop, test and debug programs for Java services

Senior Software Engineer – Java

Platform Engineer

• Participate in the operations (support, deployment and rollout of components) in API Platforms both in the cloud and on premise.
• Participate in the construction, maintenance and continuous improvement of core infrastructure that underlies API operational support including a gateway/service-mesh, runtimes, security.
• Participate in the operations and support of the Enterprise Event Hub with Kafka.
• Identify defects in the platform modules, debug issues, and provide effective solutions.
• Ensure projects are following best practices around continuous integration and delivery.