Senior Account Manager

Sun Life

Senior Account Manager for Health & Risk Solutions at Sun Life, focusing on client satisfaction and retention through strong relationships and strategic service delivery.

Posted 5/16/2026full-timeWellesley Hills • Connecticut, Maryland, Massachusetts, Montana • 🇺🇸 United StatesSenior💰 $78,100 - $117,200 per yearWebsite

About the role

Key responsibilities & impact

serve as the strategic relationship lead for assigned accounts
deliver a high-touch client experience and building trusted partnerships
lead account strategy and day-to-day service delivery
work closely with the Sales Coordinator and Stop Loss Specialists to support account execution
build and manage strong relationships with clients, brokers, TPA partners, and internal stakeholders
navigate escalated and sensitive issues with sound judgment
partner across internal and external teams to align priorities
identify opportunities to strengthen service delivery
use data, reporting, and insights to inform strategy

Requirements

What you’ll need

5–7 years of significant experience in account management, client services, or relationship management
ability to work with a diverse range of people
deep relationship management expertise
strong stakeholder management and consultative skills
demonstrated ability to manage complexity and exercise sound judgment
strong business acumen and problem-solving skills
excellent communication and presentation skills
proactive, client-focused mindset with strong ownership, accountability, and commitment to service excellence

Benefits

Comp & perks

generous vacation and sick time
market-leading paid family, parental and adoption leave
medical coverage
company paid life and AD&D insurance
disability programs
partially paid sabbatical program
401(k) employer match
stock purchase options
employer-funded retirement account
flexible, inclusive and collaborative work environment

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

relationship managementstakeholder managementconsultative skillsproblem-solvingcommunication skillspresentation skillsclient-focused mindsetownershipaccountabilitycommitment to service excellence