Sun Life

Human Resources

• Partner, advise and coach leaders on talent situations and challenges
• Collaborate with HR Centers of Expertise (CoEs) on talent initiatives
• Manage organizational change and talent programs within Canadian Operations
• Lead annual talent cycles for client groups

Director, Human Resources Business Partner – Canadian Operations

Cloud Engineer

• Assist with enabling and supporting cloud based AI services and solutions (e.g., AWS based platforms and tooling)
• Support infrastructure provisioning using Infrastructure as Code (CloudFormation and/or Terraform)
• Help implement and improve automation, CI/CD pipelines, and operational workflows
• Assist with onboarding and supporting teams using shared AI and analytics platforms
• Contribute to documentation, runbooks, and knowledge base articles
• Participate in Agile ceremonies and collaborate with engineers, architects, and platform partners
• Learn how enterprise AI and analytics platforms are designed, deployed, and supported in production environments
• Observe and assist with operational support activities (monitoring, incident follow‑ups, KTLO tasks)
• Identify opportunities for process improvements and suggest practical, innovative solutions

Cloud Infrastructure Analyst, AI Operations

Director

• Establish the overall vision, mission, and strategic goals for PinnacleCare’s CIM program
• Lead the development and implementation of a multi-year strategic plan to expand CIM services, identify innovative opportunities, and strengthen partnerships that enhance member value
• Serve as PinnacleCare’s subject matter expert on complementary and integrative medicine, providing direct clinical consultation and guidance to health advisors and internal teams
• Collaborate with the Chief Medical Officer (CMO) and organizational leadership to expand and manage the CIM Medical Advisory Board and provider referral network
• Oversee program operations, productivity, and budget performance to ensure sustainability and measurable impact
• Develop strategies to advance the visibility and increase usage of CIM services across the organization
• Collaborate with the Research and Medical Intelligence teams in developing evidence-based reports, literature reviews, and data summaries on CIM topics
• Work with the Director of Research to identify qualified members of the CIM clinical community to produce high level research reports for internal and external distribution
• Maintain and enhance the CIM clinician and facility database to ensure it remains current, credible, and aligned with evidence-based practice standards
• Participate in complex case reviews and facilitate referrals to qualified CIM clinicians and specialists within the network
• Develop and deliver training and professional development programs on CIM approaches, modalities, and evidence-based practices for internal staff
• Collaborate with Marketing and Communications to highlight CIM program value, outcomes, and innovations in internal and external publications
• Represent the CIM program at internal meetings, external conferences, and industry events to build awareness and credibility
• Support Membership Development and Relationship Management teams with CIM-related education, resources and client consultations
• Provide operational oversight for all CIM activities to ensure high-quality member experience and alignment with PinnacleCare standards
• Build and maintain relationships with CIM clinicians, vendors, and strategic partners to support service excellence and continuity of care
• Identify and implement process improvements to enhance efficiency, member satisfaction, and cost effectiveness
• Resolve clinical and operational issues related to CIM services and referrals in collaboration with internal and external partners

Associate Director, Complementary and Integrative Medicine

Manager

• Direct management responsibility of multiple group employee benefits representatives
• Direct sales production responsibility, managing a personal sales territory
• Partnering with Group Market Manager on developing and executing territory wide strategy
• Willingness to travel throughout Northeast

Associate Group Market Manager

Risk

• process and manage claim data with high accuracy and efficiency
• review, validate, and intake claim data according to established policies and procedures and while maintaining departmental production and quality metrics
• prioritize daily workload strategically to meet production goals and turnaround time requirements
• collaborate with peers and team members to meet or exceed daily processing targets
• establish cooperative and productive relationships with professional resources

Data Intake Associate, Claims Services, Health and Risk Solutions

Customer Advocate

• responsible for intake and resolution of Customer (U1000 lives) inquiries, problems and/or service requests
• act as the primary issue resolution owner
• take ownership of issues from beginning to end
• coordinate with necessary 'back office' areas to resolve inquiries
• track activities in CRM
• maintain tracking and reporting
• identify and drive business changes / continuous improvements

Client Advocate

Backend Engineer

• Work closely with a team of Developers, Designers in SLGS and Canada in a mix of waterfall, Kanban and iterative development methodologies to design interfaces
• Use engineering prowess and experience in building out data products exposed via APIs and events
• Help deliver core data, application pipelines and frameworks to provide great digital experiences to clients
• Adapt quickly, thrive on technical challenges & problem solving, open to change and enjoy driving projects to successful completion.

Specialist Development – AWS, Python

• Responsible for intake and resolution of Customer (U1000 lives) inquiries, problems and/or service requests
• Act as the primary issue resolution owner and resolve Customer problems
• Coordinate with all necessary 'back office' areas to resolve issues
• Act as the daily point of contact for customer inquiries (calls, emails, web chats, etc.)
• Track activities in CRM
• Fulfill reporting requests from customers
• Maintain tracking and reporting
• Identify and drive business changes / continuous improvements needed
• Look at trends and root causes and work with internal partners to identify improvement opportunities

Administration

• Manage the team inboxes to triage client requests and work items to Prospr’s Insurance & Wealth Associate (IWA) and Advisor teams.
• Support campaign administration; assigning leads to Advisors and maintaining ongoing reporting.
• Run various Salesforce reports and campaigns to ensure action on open opportunities and reporting accuracy.
• Manage the retrieval and sorting of boxes containing client files for destruction, legal hold, and imaging.
• Organize documents in a systematic and logical manner to ensure easy retrieval, and adherence to the Sun Life records retention rules.
• Maintain a high attention to detail to ensure that all documents are properly segmented and prepared for offsite storage.

Sales Support Administrator

Full-stack Engineer

• Design, develop, support, and analyze large-scale applications and systems
• Break down and analyze application requirements into well-scoped work items
• Design and develop mainframe applications under the guidance of senior engineers
• Identify risks and raise them early to protect delivery timelines
• Make sound technical decisions aligned with team standards and long-term maintainability
• Contribute to end-to-end application development using modern mainframe tools
• Write production-quality COBOL code with appropriate testing and documentation
• Learn and apply lightweight engineering practices that balance speed and quality
• Collaborate with peers, senior engineers, and stakeholders to deliver solutions
• Clearly communicate progress, risks, and trade-offs
• Contribute to improving client and developer experience through collaboration

Mainframe Software Engineer

Recruitment

• Develop and execute talent sourcing strategies in collaboration with local sales management to attract candidates for the Sun Life Financial advisor business opportunity
• Build and maintain a robust pipeline of qualified commissioned-sales candidates
• Establish and maintain strong community relationships (e.g., chambers of commerce) in the local market
• Conduct multiple aspects of the recruitment and initial selection process for candidates not currently contracted with Sun Life Financial, including resume reviews, initial interviews, and facilitating applications
• Manage candidate tracking system workflow, including establishing appropriate metrics
• Assist sales management leaders with final recommendation and inform unsuccessful candidates of the outcome of their application
• Provide feedback on successful strategies, programs and assist in role and function development
• Process local leads generated from Head Office, e.g. via social media or other national platforms
• Ensure smooth hand-off of successful candidates for evaluation and final interviews with local management
• Identify and actively participate in professional networking activities

Advisor Recruitment Consultant

Insurance

• Provide comprehensive oversight support from a technical perspective to the oversight teams
• Identify risks through data analysis and maintain up-to-date trackers
• Deliver support for Insurance Supervision and Audit programs
• Manage team inboxes and correspondence
• Generate timely reports using Excel, Tableau and other digital tools

Insurance Analyst

QA Engineer

• Responsible for analysis of complex business requirements and create test strategy/plan
• Design, develop detailed test cases covering functional requirements
• Execute manual and/or automated test cases to validate business application logic
• Collaborate within cross-functional agile team on shift-left testing
• Document and track product defects, providing detailed reproduction steps
• Champion and advocate automation and quality engineering best practices

Senior Software Quality Engineering Specialist

Communications

• Lead integrated communications strategies supporting various business partners
• Manage and execute internal and external communications plans
• Create and deliver high‑quality content across formats
• Partner with and counsel senior leaders on communications approaches
• Identify key media opportunities and generate proactive pitching ideas
• Support special projects and change initiatives
• Establish clear communications objectives and metrics

Manager, Corporate Communications

• Join the Platforms and Engineering group and help shape the future of Sun Life's technology.
• Own end-to-end solutions - Collaborate with designers, business analysts, and testing specialists to design and deliver high-quality applications that solve real client problems.
• Modernize legacy systems - Evaluate and upgrade existing applications to adopt current technologies and frameworks to reduce technical debt.
• Bridge teams seamlessly - Coordinate with onshore and offshore teams to ensure excellence across development, testing, and implementation.
• Champion quality and security - Embed information security standards into every solution you build while maintaining application performance and stability in production environments.
• Lead through problem-solving - Take ownership of incident analysis, resolution, and performance optimization; escalate strategically when needed.

Director, Human Resources Business Partner – Canadian Operations

Cloud Infrastructure Analyst, AI Operations

Associate Director, Complementary and Integrative Medicine

Associate Group Market Manager

Data Intake Associate, Claims Services, Health and Risk Solutions

Client Advocate

Specialist Development – AWS, Python

Client Advocate

Sales Support Administrator

Mainframe Software Engineer

Advisor Recruitment Consultant

Insurance Analyst

Senior Software Quality Engineering Specialist

Manager, Corporate Communications

Senior Software Engineer – .NET, Content Management