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Senior People Operations Specialist
Sun LifeSenior People Operations Specialist delivering expert HR support and managing inquiries at Sun Life. Supporting HR Shared Services and ensuring compliance in various HR processes.
About the role
Key responsibilities & impact- Deliver expert-level HR support within HR Shared Services
- Handle complex inquiries and provide high-quality service across a variety of HR processes
- Support HR Shared Services team ensuring data accuracy and compliance
- Drive continuous improvement initiatives
- Serve as a subject matter expert on HR policies and processes
- Respond to and resolve complex HR inquiries
- Ensure accurate entry of employee data within HRIS
- Perform regular audits to maintain data quality and compliance
- Identify and drive opportunities to improve HR processes
- Partner with HR Shared Services team to implement process enhancements
- Work closely with HR Business Partners, Payroll, IT, Benefits, and other teams
- Generate and analyze HR reports
- Ensure all HR processes adhere to company policies, data privacy, and labor laws
Requirements
What you’ll need- Strong understanding of HR operations
- Excellent analytical skills
- Ability to collaborate effectively with cross-functional teams
- Communication skills
- Interpersonal skills
- Problem-solving skills
- Attention to detail
- Organizational skills
- Knowledge of HR policies & procedures
- Customer service skills
- Technical proficiency
- Bilingualism (French, English) required for Quebec only
Benefits
Comp & perks- Flexible Benefits from the day you join to meet the needs of you and your family
- Health insurance
- Retirement plans
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HRISdata analysisdata auditingHR reportingcomplianceprocess improvementHR policiesHR proceduresdata accuracydata privacy
Soft Skills
analytical skillscollaborationcommunication skillsinterpersonal skillsproblem-solving skillsattention to detailorganizational skillscustomer service skillsbilingualismcross-functional teamwork