Sully.ai

Technical Account Manager

• Be the technical lead in onboarding major health system or payer customers: translate customer workflows into implementation plans and get new customers live quickly without sacrificing reliability and compliance.
• Own post-sale lifecycle for strategic accounts: fast onboarding, deep adoption, minimizing risk, and driving expansion and retention.
• Drive Expansion & Retention: own QBRs, executive-level reviews, renewal/upsell conversations, proactively monitor account health, identify churn risk, and find expansion opportunities using adoption metrics and feedback.
• Build scalable customer success systems: create/refine playbooks for onboarding, adoption, renewal, and escalation; define and track KPIs (NRR, adoption velocity, health score, time-to-value, churn risk); set up or improve tooling (CRM, analytics dashboards, documentation hubs).
• Technical advocacy & implementation: lead technical discovery, scope integrations or custom config work, navigate technical blockers (compliance, data security, integrations), and represent customer feedback in product roadmap decisions.
• Lead & mentor: manage and contribute individually to strategic accounts, coach others, help hire, train, and build a high-performing technical account management / customer solutions team.

Lead Technical Account Manager

Solutions Engineer

• Own the Customer Journey: Lead onboarding, adoption, retention, and expansion across enterprise healthcare accounts. Run QBRs, product reviews, and renewal/expansion conversations with executives. Translate customer workflows into technical implementations and solutions. Own high-touch accounts personally while scaling playbooks.
• Build Systems that Scale: Create onboarding, training, and renewal playbooks from scratch. Stand up customer success infrastructure (CRM, analytics, engagement scoring). Define and track KPIs like NRR, adoption velocity, and health scores.
• Be the Voice of the Customer: Partner with Product & Engineering to remove blockers and prioritize integrations. Provide real-time customer feedback that shapes Sully.ai’s roadmap. Represent CS in strategic planning and investor updates.

Senior Customer Integrations Engineer

Technical Project Manager

• Partner with Head of Engineering and Co-Founder/CEO to architect and execute processes, governance, and tools
• Design and own cross-phase governance cadence (design → build → launch)
• Lead and scale sprint planning, stand-ups, retrospectives, and weekly status reviews
• Set up robust tracking for timelines, resources, risks, and deliverables
• Translate inputs into well-scoped engineering tickets; prioritize and drive them through completion
• Execute database operations, write and run automation scripts, and manage agent suite (Scribe, Interpreter, Receptionist, Apogee)
• Define and document workflows—from intake to deployment—and iterate for continuous improvement
• Implement and optimize CI/CD pipelines, system integrations, and tooling under guidance of engineering leadership
• Act as primary liaison between Engineering, Sales, and Customer Success to ensure strategic alignment
• Create and deliver internal and customer-facing technical roadmaps, timelines, and presentations
• Identify architecture or dependency risks early; develop and execute mitigation plans
• Report progress, challenges, and wins directly to Co-Founders

Senior Technical Project Manager

Recruitment

• Sully.ai builds end-to-end AI solutions to automate doctors’ administrative tasks, reduce misdiagnosis, and enhance efficiency.
• Contract-based Recruiting Ops role to overhaul and optimize recruiting systems with potential to extend.
• Own Ashby: Build reporting, dashboards, and workflows that give the team speed and clarity.
• Run Fast: Design processes that move 10x faster than legacy recruiting.
• Optimize Systems: Build repeatable, scalable workflows across sourcing, scheduling, and tracking.
• Deliver Reporting: Deep reporting expertise inside Ashby—pipeline health, source performance, time-to-fill.
• Enable Recruiters: Equip the team with tools and playbooks to execute at speed.

Recruiting Operations

QA Automation Engineer

• About Sully.ai: Sully.ai is transforming healthcare access by integrating AI into medical workflows and automating healthcare administrative tasks throughout the patient visit cycle - enhancing efficiency, reducing errors, and supporting real-time decision-making.\n• What You'll Do: Translate existing manual/Excel test cases into automated Playwright + API test scripts; Maintain test frameworks and keep automation stable as the codebase evolves; Integrate tests into GitHub Actions pipelines with reporting and alerts; Investigate failures, fix flaky tests, and improve test resilience; Build dashboards to visualize test coverage, pass/fail trends, and defect patterns for the team; Collaborate with product, design, and engineering to align test coverage with release priorities.\n• What You'll Bring: Playwright expertise for UI/E2E automation; API test automation (Postman/Newman, REST Assured, supertest, or pytest); Excel-based test cases → able to read, interpret, and convert them into automated tests; GitHub Actions (GHA) experience for running tests in CI/CD, including parallelization and artifacts; Dashboarding & reporting (Allure, ReportPortal, Grafana, Power BI, or similar) for sharing results with the broader team; Strong break/fix skills-can investigate, diagnose, and stabilize failing or flaky tests; Comfortable with scaling test suites.\n• Why Join: Sully.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Sully.ai prohibits any form of workplace harassment.

Security Engineer

• Sully.ai is building the future of AI healthcare employees—scribes, coders, assistants—that help clinicians work faster and safer, integrated with leading EHRs.\n• Mission is “One Human, One Doctor,” and security is foundational to delivering on that promise.\n• We're hiring our first Security & Compliance Manager to own: control ownership across frameworks; maintaining audit-grade compliance; security prioritization challenges.\n• What you’ll do: Own our controls across SOC 2 Type II, ISO 27001, and HIPAA; run identity & access lifecycle; triage security engineering work; prep/host audits; handle customer trust work; coordinate monitoring runbooks; champion security-by-default in AI pipelines; own vendor relationships.\n• What success looks like (OKRs): control health, audit readiness, access hygiene, backlog throughput, customer trust, incident prep.\n• What you bring: 5+ years in Security GRC / SecOps / IT; HIPAA/HITECH; multi-cloud IAM; experience with Delve and CSPM/EDR; strong PM; scripting and SQL.\n• Nice to have: HITRUST, ISO 27001 Lead Implementer/Lead Auditor, CCSK/CISSP.\n• Why Join Sully.ai: Shape the Future of Healthcare; Early-Stage Impact; Remote-First Culture; Competitive Compensation; Solve Scalability Challenges.

Security & Compliance Manager, Healthcare

Support Engineer

• About Us: We are a fast-growing healthcare technology company delivering AI-powered scribing services to hospitals and clinics across the U.S.; platform streamlines clinical documentation by generating structured notes and integrating them into EMR systems.\n• Role Overview: High-impact contractor role for someone who thrives in a fast-paced environment and can provide friendly, professional, and technically informed support to clinicians and administrative staff.\n• Schedule: You’ll cover customer support operations during our critical service window: 7:00 AM to 6:00 PM EST, Monday through Friday.\n• Key Responsibilities: Real-Time Support Response: Monitor and respond to incoming tickets; Ensure all tickets are acknowledged and resolved within strict SLA windows; Prioritize and escalate high-impact or time-sensitive issues appropriately.\nTroubleshooting & Issue Resolution: Investigate issues related to AI scribe note generation; Use internal tools and basic command-line scripts to retrieve or restore data and debug workflows; Collaborate with internal teams to resolve technical bugs or inconsistencies in user experience.\nCustomer Relationship Management: Maintain a calm, empathetic, and professional tone; Communicate updates clearly and close the loop with users once their issue is resolved.\nFeedback & Continuous Improvement: Identify patterns in recurring issues and compile feedback for product and engineering teams; Create or update internal documentation and playbooks to streamline future support.\n• Ideal Candidate: Required: 5+ years in a technical support or customer success role; Preferred: Familiarity with EMR/EHR systems; Background in supporting web apps and Chrome extensions.\n• What You'll Get: Flexible remote work with a structured shift schedule; Opportunity to influence how support operates at scale in a mission-driven startup; Collaborative, low-ego team environment focused on real outcomes for clinicians and patients.\n• Sully.ai is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a protected disability, etc.