Suger

Marketing

• Own and execute Suger's marketing strategy with a strong focus on inbound growth, positioning, and storytelling
• Develop and refine our brand voice and messaging to resonate with both technical and business buyers
• Build and run marketing programs across channels, including content, product marketing, campaigns, social, and sales enablement
• Partner closely with Sales and Product to align marketing efforts with GTM priorities and pipeline goals
• Launch, test, and iterate on campaigns that drive qualified leads and category awareness
• Create lightweight, scalable processes and documentation as the marketing function grows
• Track and analyze funnel and campaign performance, turning data into clear next steps (not vanity dashboards)
• Stay hands-on in execution while contributing to longer-term strategy and planning

Senior Marketing Manager

Product Manager

• Design end-to-end user journeys for AI-powered workflows and continuously iterate on the user experience. You’ll balance customer impact, system reliability, and engineering complexity when making product decisions.
• Work closely with Customer Success to gather qualitative and quantitative feedback on how customers interact with AI-driven features. You’ll occasionally support onboarding or troubleshooting to deeply understand real-world user behavior, edge cases, and trust concerns around automation.
• Develop and own the product vision, strategy, and roadmap for intelligent systems that automate and optimize pricing, contracting, billing, and compliance workflows.
• Define clear success metrics for AI-powered features, including adoption, accuracy, efficiency gains, and customer outcomes, and deliver measurable business impact.
• Partner closely with engineering to test, validate, and ship AI-enabled products, ensuring correctness, transparency, and reliability in production environments.

Senior Product Manager

Sales Engineer

• Partner closely with Sales to run technical discovery, deeply understand customer goals, and map Suger’s capabilities to their marketplace monetization strategy
• Lead product demonstrations tailored to customer pain points, clearly communicating ROI and business value
• Build technical prototypes, workflows, and integration examples to showcase how Suger automates listing, quoting, fulfillment, and billing processes via APIs
• Translate prospect requirements into actionable solution designs leveraging Suger’s features, integrations, and API-first platform
• Own the technical handoff from pre-sales to post-sales by documenting customer requirements, configuration expectations, integration details, and success criteria—ensuring Implementation, Product, and Customer Success have everything needed to deliver an exceptional onboarding experience
• Build and maintain reusable demo assets, templates, and workflows that support scale across the GTM organization
• Serve as the technical liaison to Product, surfacing insights, influencing roadmap priorities, and refining messaging
• Collaborate on cross-functional initiatives such as product launches, partner programs, cloud marketplace events, and strategic enablement
• Document learnings, objections, patterns, and best practices to refine the sales cycle and drive continuous improvement
• Help establish the foundation of the Sales Engineering function - processes, playbooks, tools, and metrics

Sales Engineer – Pre-Sales

Customer Success Manager

• Own customer onboarding and implementation from kickoff through go-live
• Lead discovery, scoping, and configuration across cloud marketplaces and core RevOps systems
• Manage implementation timelines, stakeholders, and go-live readiness
• Design and deliver customer training that drives early adoption
• Translate complex workflows into clear, repeatable enablement assets
• Train and improve Suger’s AI agents using real customer workflows and patterns
• Partner with Product and Engineering to enhance AI-driven setup, support, and guidance
• Own post–go-live stabilization, usage monitoring, and optimization
• Identify risks, expansion opportunities, and scaling recommendations
• Collaborate cross-functionally with Support, Sales, and Partnerships to ensure customer success

Customer Success Manager – Implementation, AI Enablement

Full-stack Engineer

• Work directly with customers to understand technical requirements and map workflows to Suger’s APIs and integrations
• Lead technical discovery, demos, walkthroughs, and proof-of-concept support
• Guide customers through onboarding, implementation, and go-live
• Troubleshoot API issues, investigate logs, validate configurations, and support escalations
• Collaborate with Engineering to reproduce issues and ensure clear technical handoffs
• Partner with Product and Customer Success to surface customer needs and influence the roadmap
• Create and maintain technical documentation, playbooks, and sample code
• Translate complex technical concepts for both technical and non-technical audiences
• Support Sales with technical alignment throughout the deal cycle

Senior Software Engineer – Solutions

Sales Development Rep

• Build and lead a team of outbound SDRs who are thoughtful, sharp, and curious
• Coach SDRs deeply: calls, emails, objections, discovery, not just dashboards
• Set the standards, metrics, and expectations that make outbound repeatable
• Run outbound and pipeline reviews that surface insight, not noise
• Continuously improve tools, processes, and workflows as we scale
• Develop SDRs into top performers, and future AEs, partner managers, and more

Sales Development Manager

Account Executive

• Own the sales cycle from first conversation through close
• Work inbound and outbound opportunities across a mix of customer sizes and use cases
• Develop a deep understanding of Suger’s product, customers, and the cloud marketplace ecosystem
• Run thoughtful, customer-centric discovery and product conversations
• Collaborate closely with Product, Marketing, and Customer Success to close and grow accounts
• Forecast accurately and manage pipeline with discipline and transparency
• Contribute to improving sales processes, messaging, and playbooks as we scale
• Represent the voice of the customer internally

Account Manager

• Proactively manage a portfolio of existing partners to increase their engagement
• Work closely with partner sales teams to identify "white space" where Sugar can add value
• Design and execute creative campaigns to drive partner-led referrals
• Act as the bridge between partners and Sugar's internal sales team
• Monitor partner health metrics and provide data-driven insights