Suger

Implementation Specialist

• End-to-end onboarding execution
• Lead onboarding from kickoff through go-live
• Drive timelines, milestones, and accountability across stakeholders
• Cloud marketplace implementations
• Prepare Marketplace offerings
• Train RevOps, Sales, Partnerships, and Finance teams

Implementation Manager, Cloud Marketplace – GTM Systems

Product Marketing

• Build a practice of Cloud GTM coaching for our customers.
• Content: open source playbook that partnerships professionals can leverage to hyperaccelerate on cloud partnership.
• Timelines: Working with customers on shared timelines on outcomes and driving towards it.
• Webinars / IRL events.
• Use AI aggressively to achieve all of the above and to understand leading indicators on what’s working and what is not.
• Work closely with our founders, partnerships, sales, marketing and product teams.

Cloud GTM Practice Lead

Account Manager

• Own the cloud and partnership relationships with major platforms
• Drive partner sourced and influenced deals, collaborating with sales and marketing
• Manage the partnerships pipeline with discipline and transparency
• Be a critical user and critic of our product, leading to product roadmap influence
• Introduce new partnership ideas leveraging AI and data-driven thinking

Partnerships – Cloud Alliance Lead

Customer Success Manager

• Own customer onboarding and implementation from kickoff through go-live
• Lead discovery, scoping, and configuration across cloud marketplaces and core RevOps systems
• Manage implementation timelines, stakeholders, and go-live readiness
• Design and deliver customer training that drives early adoption
• Translate complex workflows into clear, repeatable enablement assets
• Train and improve Suger’s AI agents using real customer workflows and patterns
• Partner with Product and Engineering to enhance AI-driven setup, support, and guidance
• Own post–go-live stabilization, usage monitoring, and optimization
• Identify risks, expansion opportunities, and scaling recommendations
• Collaborate cross-functionally with Support, Sales, and Partnerships to ensure customer success

Implementation Manager, Cloud Marketplace – GTM Systems

Cloud GTM Practice Lead

Partnerships – Cloud Alliance Lead

Customer Success Manager – Implementation, AI Enablement