Customer Support Specialist
Sendoso
Customer Service Representative I
Stryker
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $33 per hour
Job Level
JuniorMid-Level
Tech Stack
Oracle
About the role
- Provide customer services relating to sales, sales promotions, installations and communications
- Validate the ship to and replenishment locations of orders with sales and operations partners
- Responsible for all PO (Bill Only, Ship and Bills, GHX and other future EDI platforms) entry accuracy as the front line for data entry; push back when data submitted is incorrect
- Check and validate accuracy of incoming surgery product usage cases
- Be the customer-facing voice and develop creative solutions to customer issues
- Provide phone support for inquiries from sales and healthcare professionals
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Provide proactive updates on order status to accelerate billing process
- Support Sales Department by providing answers to questions generated by telephone, e-mails and fax and research responses with sales
- Build relationships with hospital billing specialists and support surgery product usage questions to accelerate billing process; follow up to collect purchase orders and clarify discrepancies
- Support Sales Reps in case of product usage pricing or discrepancies
Requirements
- High School Diploma or GED
- Two (2) years’ relevant work experience
- Preferred: Experience as account representative
- Preferred: Order entry experience
- Preferred: Experience with Oracle
Benefits
- Bonus eligible
- Benefits
- Remote work (Work Flexibility: Remote)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entryorder entrycustomer servicesales promotionssurgery product usagebilling processinquiry resolutionrecord keepingproblem solving
Soft skills
communicationrelationship buildingcreativityproactive supportattention to detail
Certifications
High School DiplomaGED
