Bilingual Senior Customer Service Representative
Americor
Customer Support Specialist
Sendoso
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Customer-facing role delivering ongoing support and guidance post-sale for US and International customers
- Interact with customers through email, phone, and chat to provide an exceptional customer experience
- Maintain a queue of cases and continue work through customer contact up to resolution
- Advocate for customers to help prioritize future enhancements and identify trouble spots
- Troubleshoot technical issues, discover workarounds, and bring issues to resolution
- Track and meet KPIs and customer expectations
- Work independently and manage priorities, scheduled activities, and timely responses
- Collaborate with internal teams to escalate and resolve complex issues
Requirements
- 1+ years history of success interacting with customers over email, phone, and chat
- An exceptional customer experience background while proving customer advocacy and empathy
- Excellent written/verbal communication and interpersonal skills
- Comfortable working in a performance-based and structured environment
- A history of meeting and exceeding KPI’s and Customer Expectations
- Analytical approach to navigating, investigating, and understanding how products work
- An aptitude for learning new products, processes, and systems
- Organizational management in setting priorities, adherence to scheduled activities, and timely responses to customers
- Strong technical troubleshooting skills, perseverance, and patience
- Creative problem solving to bring issues to resolution including discovering workarounds using any and all available resources
- Ability to work independently
- Bonus: experience working in a SaaS Support environment
- Bonus: experience in a fast-paced call center environment
Benefits
- Comprehensive Medical Plans plans - we’ve got you covered!
- Take-What-You-Need Time Off
- LSA (Lifestyle Spending Account) with Compt
- 401K Plan
- FSA Plan
- Free General Medical & Mental Health care via Healthjoy
- Volunteer Time Off
- Birthday Time Off
- Generous parental leave benefits for both birthing and non-birthing parents
- Access to Employee Assistance Programs (EAPs)
- End-to-end family planning discounts through KindBody
- Discounted pet insurance through Pin Paws
- Free and discounted legal benefits through Rocket Lawyer
- Financial wellness benefits through Morgan Stanley
- Flexible working hours and PTO
- Supportive culture around work life balance and boundaries
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical troubleshootinganalytical skillsproblem solvingcustomer advocacyKPI tracking
Soft skills
communication skillsinterpersonal skillsorganizational managementindependenceempathyperseverancepatience
