Customer Service Specialist I
Everi Holdings Inc.
Customer Service Manager / Admin Manager
AutoMarket
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 - $80,000 per year
Job Level
Mid-LevelSenior
About the role
- Serve as the primary point of contact for client inquiries via inbound emails, calls, and voicemails
- Address and resolve client issues, concerns, and inquiries with outstanding customer service
- Facilitate internal client processes such as client onboarding, offboarding, billing, and invoicing
- Perform routine administrative tasks including daily job board postings using provided templates and guidelines
- Learn different areas of the business, fill operational gaps, and train/mentor new team members as we scale
- Identify process improvements to boost client satisfaction, streamline workflows, and minimize errors
- Assist with various administrative tasks, collaborations, and internal projects (process documentation, SOPs, training manuals, routine reporting, etc)
Requirements
- 4+ years of customer service experience minimum (B2B preferred)
- 2+ years of full-time remote experience required (hybrid/covid not applicable)
- Proven ability to understand customer needs, solve problems, and own issues end-to-end
- Bachelor’s Degree or equivalent professional experience required
- Exceptional verbal, written, and interpersonal communication skills
- Calm, empathetic temperament and communication style
- Extremely organized and reliable with phenomenal attention to detail
- Working at-home computer with reliable high-speed internet (50 Mbps+)
- Technically adept with proficiency in CRM’s, Microsoft Office, etc.
Benefits
- Competitive pay plan (base salary from $50,000 to $80,000 DOE)
- Comprehensive benefits package (health, dental, life, etc)
- Freedom to work from home without micromanagement
- Unparalleled career growth and advancement opportunities
- Standard 5-day work week w/ no weekends
- Company-sponsored 401(k) retirement plan
- Paid vacation/PTO + paid holidays
- Monthly home internet/equipment allowance
- Annual $250 stipend to support any home office needs
- Work with modern, cutting-edge tools and tech including AI
- Casual, positive, and friendly work environment
- Healthy work-life balance w/ flexible work schedules
- And so much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceproblem solvingadministrative tasksprocess documentationSOPstraining manualsroutine reporting
Soft skills
communication skillsempathyorganizationattention to detailreliability
Certifications
Bachelor’s Degree
