AutoMarket

Customer Support

• AutoMarket is a quickly growing, well-established online marketing agency serving the automotive industry
• Fully remote, multifaceted Customer Service & Administrative Manager role requiring exceptional communication and self-driven productivity
• Serve as the primary point of contact for client inquiries via inbound emails, calls, and voicemails
• Address and resolve client issues, concerns, and inquiries with outstanding customer service
• Facilitate internal client processes such as client onboarding, offboarding, billing, and invoicing
• Perform routine administrative tasks including daily job board postings using provided templates and guidelines
• Learn different areas of the business, fill operational gaps, and train/mentor new team members as we scale
• Identify process improvements to boost client satisfaction, streamline workflows, and minimize errors
• Assist with various administrative tasks, collaborations, and internal projects (process documentation, SOPs, training manuals, routine reporting)

Customer Service and Administrative Manager