Digital Marketing Manager
re-tool
Customer Service and Administrative Manager
AutoMarket
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 - $80,000 per year
Job Level
Mid-LevelSenior
About the role
- AutoMarket is a quickly growing, well-established online marketing agency serving the automotive industry
- Fully remote, multifaceted Customer Service & Administrative Manager role requiring exceptional communication and self-driven productivity
- Serve as the primary point of contact for client inquiries via inbound emails, calls, and voicemails
- Address and resolve client issues, concerns, and inquiries with outstanding customer service
- Facilitate internal client processes such as client onboarding, offboarding, billing, and invoicing
- Perform routine administrative tasks including daily job board postings using provided templates and guidelines
- Learn different areas of the business, fill operational gaps, and train/mentor new team members as we scale
- Identify process improvements to boost client satisfaction, streamline workflows, and minimize errors
- Assist with various administrative tasks, collaborations, and internal projects (process documentation, SOPs, training manuals, routine reporting)
Requirements
- 4+ years of customer service experience minimum (B2B preferred)
- 2+ years of full-time remote experience required (hybrid/covid not applicable)
- Proven ability to understand customer needs, solve problems, and own issues end-to-end
- Bachelor’s Degree or equivalent professional experience required
- Exceptional verbal, written, and interpersonal communication skills
- Calm, empathetic temperament and communication style
- Extremely organized and reliable with phenomenal attention to detail
- Working at-home computer with reliable high-speed internet (50 Mbps+)
- Technically adept with proficiency in CRM’s, Microsoft Office, etc.
