Customer Service Specialist I
Everi Holdings Inc.
CPC Processor, Customer Support I
Datavant
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $15 - $18 per hour
Job Level
Mid-LevelSenior
About the role
- Process medical record requests by taking calls from patients, insurance companies, and attorneys to provide medical record status
- Document information in multiple platforms using two computer monitors
- Work in a high-volume production call center environment
- Participate in comprehensive onsite/virtual training and job shadowing with an assigned mentor
- Use company-provided equipment (computer, monitor, virtual phone) to perform duties
- Report to LoLita Thomas and follow Provider Operations team procedures
Requirements
- Comfortable working in a high-volume production environment
- Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status
- Documenting information in multiple platforms using two computer monitors
- Proficient in Microsoft office (including Word and Excel)
- Full-Time availability: Monday - Friday 8am-4:30pm CST
- This job is not eligible for employment sponsorship
- Post-offer health screenings and proof/completion of vaccinations may be required
Benefits
- Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
- Company equipment will be provided (including computer, monitor, virtual phone, etc.)
- Full Benefits: PTO, Health, Vision, and Dental Insurance
- 401k Savings Plan
- Tuition Assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
medical record processingdocumentationdata entrycall handlinghigh-volume productionMicrosoft WordMicrosoft Excel
Soft skills
communicationinterpersonal skillsorganizational skillsability to work under pressure
