Customer Service Manager / Admin Manager
AutoMarket
Customer Service Representative
ABC Legal Services
full-time
Posted on:
Location Type: Remote
Location: Remote • Alabama, Florida, Iowa, Kentucky, Missouri, North Carolina, North Dakota, Oklahoma, South Carolina, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $15 per hour
Job Level
Junior
About the role
- Address and resolve customer questions and issues, providing the best customer experience possible
- Correct errors, follow up with process servers, move orders along and provide information and updates
- Respond to customer support tickets related to existing orders
- Manage high-volume phone calls to assist customers with existing orders and guide new customers on placing orders online
- Respond to emails and address questions and concerns from customers, internal departments, and process servers in the field
- Document issues in Confluence
- Visit court dockets for information on case filing and occasionally pull filed papers
- Perform other job-related duties as assigned
Requirements
- High school diploma or GED required
- 1-3 years of customer support or call center experience assisting customers over the phone
- Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
- Document manipulation experience
- Ability to read, write, and speak English
- Ability to transcribe information, review an order, investigate issues and implement solutions
- Ability to perform repetitive tasks with accuracy
- Ability to maintain a high level of work product in often stressful situations
- Ability to anticipate issues and circumvent them
- Ability to implement new processes and changes and improve performance
- Typing speed of at least 55 wpm
Benefits
- Health, Dental, Vision insurance
- 401(k)
- Disability insurance
- Employee assistance program
- Paid time off
- 7 Paid holidays
- 4 floating holidays
- Referral program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportcall center experiencedocument manipulationtyping speed 55 wpm
Soft skills
problem solvingcommunicationaccuracystress managementanticipation of issuesprocess improvement
Certifications
high school diplomaGED
