Customer Service Manager / Admin Manager
AutoMarket
Customer Service Specialist I
Everi Holdings Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • Nevada • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $22 per hour
Job Level
Mid-LevelSenior
About the role
- Provide technical support via trouble tickets, phone, and email.
- Investigate and resolve software and hardware issues for users.
- Document support activities, create product support materials, and contribute knowledge-based articles.
- Assist patrons with transactions and explain any denials.
- Use customer feedback to recommend improvements for better service.
- Ensure strict security and confidentiality for patron and transaction data.
- Collaborate with product teams to improve quality and productivity.
- Report to Support Operations Manager.
- Shift: 4x10 - Tuesday, Thursday, Friday and Saturday 12:00pm-10:30pm; flexible to a 5 day, 8 hour work shift.
Requirements
- Prior call center experience and expertise in ticket creation.
- Ability to multi-task across calls, emails, and team chats.
- Strong Microsoft Office skills and general computer proficiency.
- Solid customer service experience with a problem-solving mindset.
- Previous remote or office experience (nice-to-have).
- Background in front-of-house hospitality or a customer-facing role (nice-to-have).
Benefits
- Be part of a global leader in gaming and technology innovation.
- Work alongside a diverse team of professionals passionate about creating meaningful solutions.
- Access to professional development opportunities and career growth.
- Competitive compensation and comprehensive benefits package.
- A culture that values collaboration, creativity, and respect.
- Base pay range $20.00 - $22.00 an hour.
- Sales roles? You might earn commissions.
- Discretionary bonuses for other roles.
- Health, dental, vision, life, accident & disability insurance.
- Tuition reimbursement.
- Paid time off.
- Wellness programs.
- Identity theft insurance.
- 401(k) Savings Plan with company contributions.
- Some programs have eligibility requirements.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
trouble ticketingsoftware troubleshootinghardware troubleshootingdocumentationcustomer feedback analysissecurity protocolsconfidentiality practicesmulti-taskingMicrosoft Officegeneral computer proficiency
Soft skills
customer serviceproblem-solvingcommunicationcollaborationflexibilityorganizational skills
