Stryker

Field Service Manager

Stryker

full-time

Posted on:

Location Type: Office

Location: Kansas City • Iowa • Kansas • United States

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Job Level

SeniorLead

About the role

  • Oversees the technical support of company customers by field engineers, technicians, and support specialists
  • Supervises engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software
  • Establishes and maintains lines of communication with design engineering and software development on design, reliability and maintenance issues
  • Ensures that engineers are current with the latest upgrades and/or new releases
  • Manages field service schedule to support activities including repair, preventative maintenance, installation, and engineering change upgrades
  • Drives top line service revenue through management of parts, labor, and service contract pricing in conjunction with the sales team
  • Responsible for building and engaging a field service team to meet and exceed defined performance objectives

Requirements

  • 8+ years of supervisory & relevant experience
  • Bachelor’s Degree required
  • Proven ability to recruit and retain top talent
  • Ability to troubleshoot remotely and effectively communicate guidance to customers and technicians
Benefits
  • 20% Travel
  • Equal opportunity employer
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
supervisory experiencerecruitmenttalent retentiontroubleshootingeffective communicationteam buildingperformance management
Certifications
Bachelor's Degree