Program Manager, User Onboarding and Compliance

Stripe

full-time

Posted on: 9/13/2025

Origin: • 🇺🇸 United States • Illinois

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SeniorLead

About the role

Develop and maintain a prioritized list of improvements to Stripe’s onboarding and compliance policies, systems, and controls (KYC, KYB, AML)
Identify opportunities to optimize the onboarding experience to maximize conversions while maintaining regulatory compliance and risk mitigation measures
Partner with Product, Engineering, Operations, and Policy teams to define strategy, vision, and roadmap for user onboarding and compliance end-to-end
Evolve onboarding risk from project-oriented to programmatic approach and define and monitor key program metrics
Deliver reporting that surfaces user insights and improvement opportunities and analyze onboarding and compliance data to identify enhancements
Collaborate cross-functionally to shape user experiences throughout the customer journey, ensuring products meet business needs and emerging risk/compliance requirements
Establish scalable mechanisms to proactively identify challenges in policies, processes, and performance and drive remediation plans to improve user trust
Execute special projects and ad hoc analyses as initiatives, products, risks, and opportunities evolve

8+ years of professional experience, preferably in product-led financial or tech company, particularly within a risk management or revenue enablement function
Experience developing programmatic solutions and working with technical (product and engineering) and operational teams
Ability to distill complex, ambiguous problems and design reliable solutions and guidance for internal stakeholders and Stripe users
Exceptional collaboration and communication skills, with an ability to lead through influence
Be adept at using data to surface insights and drive decisions
A results- and action-oriented mindset and the ability to lead and motivate others
The ability to take ownership, be accountable, and drive towards ambitious goals
Comfort operating in an ambiguous and quickly changing environment with shifting priorities (this is a must!)
Be a self-starter, be highly organized and have strong communication skills.
Adept at using kaizen, six sigma, root cause analysis, pre- and post- mortems methods
Prior experience in a B2B fintech environment
Experience in risk and compliance in a financial services or fintech company driving process improvement and optimization
Experience operating at scale and in a high growth environment