Strimi

Customer Success Manager

• Lead, scale, and optimize the Technical Account Management organization focused on customer retention, adoption, expansion, renewal, and upsell across enterprise accounts
• Build and lead the company’s new Tiger Team organization, including engagement criteria, escalation workflows, operational processes, cross-functional execution models, staffing strategy, and customer stabilization frameworks
• Develop executive-level engagement and escalation strategies that improve customer outcomes, operational execution, and strategic account stability.
• Lead coordinated execution during high-priority customer escalations, production recovery efforts, strategic deployment risks, and cross-functional operational incidents.
• Establish clear operational boundaries, engagement models, and collaboration protocols between TAM, Support, Product Engineering, Field Engineering, and Tiger Team functions.
• Partner closely with Sales leadership to identify expansion opportunities, support strategic account planning, and contribute to revenue growth initiatives
• Collaborate with Product, Engineering, and Solutions teams to ensure customer feedback, adoption challenges, and product enhancement opportunities are effectively communicated and prioritized
• Support beta programs, strategic product rollouts, and customer enablement initiatives for key accounts when appropriate
• Establish scalable customer engagement frameworks, success metrics, operational KPIs, and executive reporting structures
• Drive accountability across customer health metrics, retention performance, expansion targets, adoption benchmarks, and customer satisfaction outcomes
• Build trusted relationships with executive stakeholders, technical leaders, and business decision-makers across enterprise customer environments
• Foster a high-accountability, highly collaborative team culture centered around customer outcomes, operational excellence, and cross-functional partnership
• Lead with a balanced approach of strategic thinking and hands-on execution, helping teams navigate ambiguity, shifting priorities, and complex enterprise customer environments
• Build trust and alignment across multiple internal stakeholders and executive teams while maintaining strong momentum and focus on execution
• Operate effectively within a fast-paced, high-growth startup environment with evolving priorities and limited traditional structure
• Serve as a visible executive leader internally and externally, representing the company with customers, partners, and industry stakeholders
• Partner with Alliances and Partner organizations to support joint customer success initiatives and strategic ecosystem growth opportunities
• Travel extensively to customer sites, partner engagements, executive meetings, conferences, and internal leadership sessions

VP of Strategic Customer Engagement

Content Marketing Manager

• Content Production: Build and maintain training content: course modules in WorkRamp, enablement decks, certification rubrics, one-pagers, and scripts - across the three GTM motions: Application & Data Modernization, Event Stream Processing, and Contextual Data Engine for Enterprise AI. Turn Gong calls, PMM source material, and product docs into ship-ready assets.
• Striim Academy Module Build: Produce modules across the Striim Platform and Validata tracks of the 10-module curriculum. Build hands-on labs (Reprise), quizzes, knowledge checks, and digital-badge content for internal, developer, customer, and partner audiences.
• Learning Tech Stack Operations: Run day-to-day administration of the learning stack: WorkRamp (LMS) publishing and learner-path config, Content management, Gong AI call tagging and clip libraries, and knowledge surfacing in Salesforce / Slack. Keep content current, versioned, and findable.
• Enablement Cadence & SKO Support: Produce assets and run logistics for the bi-weekly Sales Scoops, the monthly campaign-support motion, and the quarterly certification waves. Co-build and stage materials for the July 2026 SKO Challenger Boot Camp by motion, persona, and industry.
• Content Atomization: Repurpose long-form content (webinars, podcasts, certification recordings) into bite-sized enablement and demand assets via GoldCast. Maintain the battlecard and persona quick-reference libraries, tailored by industry (Financial Services, Healthcare, Retail, etc.) and persona profiles (CIO, CDO, Enterprise Data Architect, DBA, Data Engineer).

Training and Content Specialist

Director

• Build and operate Striim’s end-to-end training and enablement engine - from new-hire sales and technical bootcamp, through Challenger and MEDDPICC certification, through the internal and external Striim Academy, to methodology-and-process-driven, value-articulating revenue engine capable of carrying Striim to its revenue goals over the next 12 – 18 months.
• 1. Sales Methodology: Roll out Challenger + Value Selling + MEDDPICC across AE/GAE/ SE/FE. Personally design the certification curriculum, deliver the first cohort, and run weekly Gong-based coaching with sales leadership. Build the Challenger Teaching Pitch library for each of three GTM motions: Application & Data Modernization, Event Stream Processing, Contextual Data Engine for Enterprise AI.
• 2. New-Hire Bootcamp: Design and operate the 30/60/90 onboarding program for new AE/GAE/SE hires in 2026. Build stage-by-stage playbooks by GTM motion, Use case, industry (Financial Services, Healthcare, Retail) and persona (CIO, CDO, Enterprise Data Architect, DBA, Data Engineer). Own ramp certification gates.
• 3. Striim Academy (internal + external): Stand up the internal Academy with courses you build in our LMS with role-based learning paths. Launch the external Striim Academy - developer, customer, and partner certifications, hands-on labs, digital badges, build community funnel. Deliver a 10-module curriculum across Striim Platform and Validata tracks.
• 4. Learning Tech Stack: Own and operationalize the approved learning stack: WorkRamp (LMS), HighSpot, Claude Cowork (content), Gong AI (call coaching, methodology adherence scoring), Reprise (Demo platform) and knowledge surfacing in Salesforce / Slack). sunset Mediafly + redundant WorkRamp gaps.
• 5. SKO & Operating Cadence: Co-own delivery of the July 2026 Sales Kick-Off (Challenger Boot Camp combined with Whiteboarding across the three GTM motions by personas, industries and use cases). Run the bi-weekly enablement Sales Scoops, the monthly marketing campaign support motion, and the quarterly technical and sales certification waves.
• 6. Partner & Co-Sell Enablement: Build partner-readiness curriculum for GCP and Microsoft Azure co-sell motions (ACR / MACC alignment). Partner closely with Partner Technology and Alliances. Treat hyperscaler AEs as a second sales force we enable.

VP of Strategic Customer Engagement

Training and Content Specialist

Director, Training & Enablement