Strimi

Field Engineer

• Onboard new Striim customers, delivering learning, solution strategy, technical enablement, and implementation guidance during the deployment process.
• Lead customer technical teams during development phases to implement best practices and innovate enterprise adoption challenges.
• Support the seamless transition from pre-sales prototypes to post-sales production scale experiences.
• Collaborate with customer success and account management teams to conduct periodic health checks with customers, ensuring operational excellence with Striim.
• Be the Striim product expert, coach, and trusted technical advisor during deployment.
• Be the in-house customer champion, coordinating with Striim customer support and stakeholders to drive technical advocacy, product evolution, and technical innovation.
• Proactively engage existing Striim customers to realize technology value with further adoption of the Striim platform, demonstrating new applications and use cases for Striim.
• Increase internal knowledge base by developing and/or maintaining documentation related to Striim implementations, best practices, and troubleshooting.
• Track customer issues, collaborate with support on customer-training-related matters, and work with customer to develop and track product feature requests (PFRs).
• Report on the status of key accounts, including escalations, to the manager and Customer Success Manager (if applicable).