Head of Strategic Customer Engagement

Strimi

Head of Strategic Customer Engagement at Striim driving executive engagement and customer retention across enterprise accounts. Leading complex customer situations with operational excellence and technical leadership.

Posted 7/2/2026full-timeRemote • 🇺🇸 United StatesLead💰 $230,000 - $265,000 per yearWebsite

Tech Stack

Tools & technologies

CloudDistributed Systems

About the role

Key responsibilities & impact

Lead and scale Striim's Technical Account Management organization, driving customer retention, platform adoption, executive engagement, and long-term customer success.
Provide executive oversight of Striim's Tiger Program, ensuring effective governance, rapid execution, and continuous operational improvement during mission-critical customer engagements.
Serve as the executive sponsor for Striim's enterprise customers, building trusted relationships with CIOs, CTOs, architects, and senior business stakeholders.
Lead the company's response to complex customer escalations by aligning Product Engineering, Product Management, Support, Technical Account Management, Sales Engineering, and Executive Leadership.
Act as a senior technical advisor, engaging confidently on enterprise architecture, cloud modernization, real-time data streaming, distributed systems, AI readiness, and operational resiliency.
Partner closely with Product and Engineering to prioritize customer-impacting initiatives, influence product direction, and accelerate resolution of strategic issues.
Develop scalable customer engagement frameworks, operational playbooks, governance models, KPIs, and executive dashboards that improve consistency and accountability.
Drive customer adoption, retention, renewals, and expansion by ensuring customers realize measurable business value from the Striim platform.
Foster strong cross-functional collaboration across Engineering, Product, Support, Sales, Alliances, and Technical Account Management while transforming customer feedback into product and operational improvements.
Champion responsible use of AI technologies to improve customer engagement, operational efficiency, knowledge management, and organizational effectiveness.
Represent Striim with enterprise customers, strategic partners, and at industry events as a trusted executive and technical leader.
Travel extensively to customer sites, partner engagements, executive meetings, conferences, and internal leadership sessions

Requirements

What you’ll need

12+ years of progressive leadership experience within enterprise software, SaaS, cloud infrastructure, data modernization, real-time data platforms, AI infrastructure, or related enterprise technology markets.
Proven success leading Technical Account Management, Customer Success, Professional Services, Strategic Services, Solutions Architecture, Customer Advocacy, or similar customer-facing technical organizations.
Strong technical expertise in enterprise data platforms, cloud-native architectures, streaming technologies, Change Data Capture (CDC), distributed systems, AI enablement, or modern data infrastructure.
Demonstrated ability to engage independently with enterprise architects, principal engineers, Product Engineering, Product Management, and executive technical stakeholders.
Experience partnering closely with Product Engineering and Product Management to prioritize customer-impacting initiatives, influence product direction, and accelerate strategic issue resolution.
Deep understanding of enterprise deployment models, cloud infrastructure, distributed systems, production operations, resiliency, and enterprise software delivery.
Experience leading executive customer engagements involving complex technical environments and high-visibility customer situations.
Proven ability to build, scale, and transform customer-facing organizations while establishing repeatable operational frameworks, governance models, and customer engagement processes.
Demonstrated experience incorporating Generative AI tools into leadership, operational planning, customer engagement, and organizational productivity.
Strong executive presence with exceptional written, verbal, and presentation skills.
Commercial mindset with experience supporting customer retention, renewals, expansion, and long-term account growth.
Hands-on leadership style with the ability to personally engage in complex customer and technical challenges.
Experience operating successfully within fast-paced, high-growth startup or scale-up environments.
Willingness to travel domestically and internationally as business needs require.

Benefits

Comp & perks

Competitive salary and pre-IPO stock options
Comprehensive health care plans (medical, dental, vision), including medical and dependent FSA
Retirement plan (401K)
Paid Time Off (Vacation, Sick & Public Holidays)
Opportunity to contribute to and shape a collaborative, high-growth company culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Enterprise Data PlatformsCloud-Native ArchitecturesStreaming TechnologiesChange Data Capture (CDC)Distributed SystemsAI EnablementOperational ResiliencyGovernance ModelsKPI DevelopmentCustomer Engagement Processes

Soft Skills

Exceptional Written CommunicationVerbal CommunicationPresentation SkillsExecutive PresenceCross-Functional Collaboration