Contact Center Manager
Assurant
Customer Success Manager
Streamline Healthcare Solutions
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Colorado, Nevada, Utah, Washington • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage multiple customer accounts: Understand customer needs and priorities
- Manage projects to ensure deliverables are met
- Regular meetings to stay up to date with customer needs
- Provide product and industry consultation
- Facilitate timely access to resources needed
- Facilitate sales of added functionality and modules to increase the customer’s efficiency.
- Frequent communication and meetings with other team members including product managers, developers, testers and other internal staff.
- Maintain customer retention
- Customer Satisfaction Rating of 85% or greater
Requirements
- Bachelor's degree or higher in a related field.
- Prior experience as a Customer Success Manager is desirable.
- Experience in Project Management and Change Management
- Leadership and Team Building Skills
- Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
- Excellent interpersonal skills and effective written and oral communication skills.
- Innovative Critical thinking, problem solving abilities.
- Willingness to travel up to 20%.
- Willingness to work alternate schedules, as required.
Benefits
- competitive compensation and benefits packages
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Project ManagementChange ManagementCustomer Success ManagementBehavioral HealthcareElectronic Medical Records
Soft skills
LeadershipTeam BuildingInterpersonal SkillsWritten CommunicationOral CommunicationCritical ThinkingProblem Solving
Certifications
Bachelor's degree
