Healthcare Data Analyst
SoundCloud
Customer Service Center Representative II, Billing
Eversource Energy
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $48,590 - $53,990 per year
Job Level
JuniorMid-Level
About the role
- Individual will perform a variety of assignments associated with customer billing, such as adjustments, order entry, error processing, and the initiation of field investigations. Individual will be expected to make and to receive customer calls relating to billing issues. Will work under moderate supervision and must exercise some judgment within a framework as established by supervision. Must be available to work emergency restoration assignment as required. Performance-based Work from Home program option.
Requirements
- Excellent interpersonal skills. Excellent oral and written communication skills. Thorough knowledge of customer related procedures and policies. Excellent PC skills, including mouse navigation. Excellent keyboarding skills. Excellent analytical skills. Excellent decision-making skills. Excellent organizational skills. Flexibility. Dependability. Reliability. Ability to work in a team environment. Ability to work with minimal supervision. Ability to multitask. Ability to function effectively in a highly structured and monitored environment. High School diploma or the equivalent and two years of related experience is required. Effective communication skills and the ability to communicate in a concise and effective manner is also required. The individual must be able to follow processes and work on their own. Responding to customer calls outside of regularly scheduled hours in emergency situations is required. Proficiency in typing and basic computer applications (Word, Excel, etc.) is required. Experience with the customer billing system is preferred. Applicants will be required to successfully pass the SHL Customer Service Representative test.
