Strategic Education, Inc

Customer Support

• Supports learner requests regarding academics and learner records from the first course through graduation and beyond
• Provides learners with an exceptional service experience, leaving a lasting, positive impression of academic advising and Capella University
• Proactively informs learners of important milestones in their programs and provides resources and promotes coach connection to streamline the experience
• Educates learners about self-service resources and encourages users to build greater learner independence and self-sufficiency
• Responds to learners via a wide variety of communication channels and systems, including phone, voicemail, email, text, and casework
• Answers questions in alignment with role boundaries and triage requests as needed to academic coaches or other departments
• Effectively uses resources, Salesforce/Campus Solutions System, Academic Plans, InContact, SharePoint, Pinnacle, ScheduleOnce scheduling tool, and MS Office to manage learner data, perform tasks, document interactions, and answer questions
• Creates, manages, and resolves casework efficiently, staying within the assigned service level agreement (SLA)

Advising Support Representative

Communications

• Provides quality education and maintains high standards of academic excellence in teaching assigned courses
• Teach assigned courses in both in-person and asynchronously online modalities
• Maintain office hours as assigned
• Arrive on-campus at least half an hour prior to the start time of in-person sessions
• Utilize the online learning platform to enrich the student learning experience
• Be available to students via email, phone, text, and office hours to ensure quality feedback
• Establish high standards and ensure understanding of evaluation methods
• Adhere to university policies and procedures
• Attend faculty meetings and workshops or training as required

Adjunct Faculty, English & Communications

Financial Planning and Analysis

• Provide quality education and maintain high standards of academic excellence in teaching assigned courses
• Teach graduate level Finance class in both in-person and online modalities
• Utilize professional expertise to provide high-quality instruction
• Enhance the curriculum using technology
• Be available to students to ensure timely feedback
• Establish high standards and understand evaluation methods
• Adhere to University policies and procedures

Adjunct Faculty, Finance

Product Operations

• Develop understanding of platform features and functions
• Act as Internal Subject Matter Expert for WFE platform
• Create internal training content related to WFE platform
• Partner with Sales, Advising, CSMs, and Account managers
• Participate in client conversations to understand needs
• Contribute to user experience strategy and roadmap
• Inform product, design, content, and UX strategies

Product Operations Manager – WFE Platform & Services

Project Manager

• Manage corporate and educational partnership client projects from contract signature through launch
• Lead project teams comprising internal and external stakeholders
• Ensure project objectives are achieved on schedule
• Develop strong relationships and collaborate with customers and project teams
• Track progress and monitor all development activities
• Facilitate effective project meetings
• Adhere to project methodology and documentation

Implementation Project Manager

Marketing

• Provide quality education and maintain high standards of academic excellence in teaching assigned courses in Marketing
• Teach assigned courses in person and asynchronously online
• Maintain office hours as assigned
• Work closely with students to provide quality feedback and academic support
• Enhance the strength and effectiveness of the curriculum using technology and videos

Adjunct Faculty, Marketing

Business Analyst

• Lead cross-functional efforts within SEI’s Transformation Office to identify business requirements and develop strategic solutions
• Serve as a trusted advisor to business owners and stakeholders
• Lead project teams in analyzing business needs and developing strategic solutions
• Collaborate with Product Owners, user experience analysts, and designers
• Develop and maintain comprehensive business cases
• Facilitate stakeholder engagement and communication
• Provide coaching and mentoring to junior Business Analysts
• Develop and maintain a deep understanding of SEI's business operations
• Stay up-to-date with industry trends and emerging technologies

Senior Business Analyst

Business Intelligence Analyst

• Support production units by synthesizing large quantities of data to understand workload, utilization, and capacity
• Develop reports to provide business leaders with insights needed to prioritize and manage work
• Conduct ongoing analysis to measure outcomes and identify opportunities for operational improvements
• Design, build, and maintain analysis models
• Identify, extract, and compile data to be analyzed
• Analyze data to identify trends, prepare and present findings
• Design operational reports to provide visibility to individual and business performance
• Collaborate with leadership to ensure business objectives are met
• Provide consultative support to help leaders interpret results and take action as needed