Strategic Education, Inc

Analyst

• Manages the Student Affairs review process reviews and communications according to policies and procedures.
• Utilizes technology resources deployed by Sophia in the detection and tracking of violations.
• Responsible for responding to escalated student issues to ensure timely and appropriate student service.
• Serves as a liaison between the Student Affairs Team and various departments in an effort to resolve student issues and complaints.
• Collaborates with the Senior Director of Operations on training and orienting staff to the policies, procedures, programs and services.
• Takes leadership role in designated areas of Student Affairs responsibilities such as updating policies, processes, communication templates, etc.
• Serves as primary contact for resolution of escalated issues from Legal, Regulatory, and Better Business Bureau agencies.
• Manages Student Affairs reporting to key stakeholders.

Student Affairs Analyst

Support Engineer

• Collaborate with clients and internal stakeholders on integrations
• Conduct root-cause analysis of platform issues
• Document integration architectures and specifications
• Serve as the technical authority during on-call rotations
• Lead post-incident analysis and recommendations
• Investigate and analyze platform data using SQL

Technical Analyst

Manager

• Leads, mentors, and develops a team of Data Scientists and analytics professionals
• Provides technical guidance, career development, and performance feedback
• Balances people leadership with hands-on contributions, dedicating approximately half of the time to analytics, machine learning, and AI solution development
• Establishes team standards, workflows, and best practices
• Partners with business stakeholders to identify and prioritize high-value analytics and AI opportunities aligned with organizational goals
• Guides the design, development, deployment, and operationalization of machine learning and LLM-powered solutions
• Drives Generative AI use cases such as summarization, classification, embeddings, and decision support
• Enables scalable deployment through CI/CD pipelines, Airflow orchestration, and MLOps practices
• Ensures model performance, governance, and reliability
• Translates analytical outcomes into actionable business insights
• Builds executive-ready dashboards and data storytelling capabilities using Power BI or similar tools
• Collaborates cross-functionally with Engineering, Product, IT, and business teams
• Promotes responsible AI and data governance practices
• Drives process improvements and operational efficiencies
• Supports hiring and onboarding
• Fosters a collaborative, innovative, and continuous learning culture across the team

Associate Manager, Enterprise Analytics, Insights

Customer Support

• Assist students in creating and managing their accounts, including profile and membership
• Guide students through the process of adding courses and navigating their learning environment
• Explain the functionality and features of Sophia, ensuring students understand how the platform works
• Offer guidance on platform tools for new users
• Help students resolve login issues with step-by-step instructions for password resets and account recovery
• Troubleshoot basic technical issues and assist in clearing browser history and cache
• Identify and escalate more complex issues to appropriate internal teams
• Act as a liaison between students and internal support teams for inquiries

Associate Learner Support Representative – Saturday-Wednesday Shift

Administration

• Assignments on an ongoing basis according to expertise and school needs.
• Provide high-quality instruction from a pre-designed curriculum.
• Mentor doctoral learners and participate in doctoral committees.
• Provide relevant feedback and ensure successful completion.
• Be available within 48 hours for quality feedback.
• Travel within the US to participate in doctoral residencies.
• Utilize the online learning platform to enrich the learning experience.
• Establish high standards and ensure learners understand evaluations.

Part-Time Faculty – Doctor of Business Administration

DevOps Engineer

• Automate software delivery & infrastructure deployments
• Work with development & engineering teams
• Enable engineering best practices
• Facilitate higher quality code deployments

Senior DevOps Engineer

Security Engineer

• Assignments are on an ongoing rolling enrollment basis according to expertise and school needs.
• Utilize your professional expertise to provide high quality instruction from a pre-designed curriculum.
• Be available within 48 hours (excluding weekends and holidays) by phone, email, and in the courseroom to ensure learners receive quality feedback in a timely manner to support their academic success.
• Utilize the online learning platform to enrich the learning experience.
• Establish high standards and ensure learners understand how they will be evaluated.
• Adhere to University policies and procedures.
• Attend faculty meetings and workshops and/or training as required.
• Participate in other activities based on university needs.

Part-Time Faculty, Undergrad/Graduate Cybersecurity, FlexPath/GuidedPath

Data Analyst

• Assignments are ongoing according to expertise and school needs.
• Utilize your professional expertise to provide high-quality instruction from a pre-designed curriculum.
• Mentor doctoral learners and participate in doctoral committees.
• Provide relevant feedback and ensure successful completion.
• Be available within 48 hours by phone, email, and in the courseroom.
• Travel within the US to participate in doctoral residencies.
• Utilize the online learning platform to enrich the learning experience.
• Establish high standards and ensure learners understand how they will be evaluated.
• Adhere to University policies and procedures.
• Attend faculty meetings, workshops, and training as required.
• Participate in other activities based on university needs.

Part-Time Faculty – Undergrad/Graduate Data Analytics

IT Support

• Lead a team responsible for the design, delivery, and continuous improvement of software solutions
• Define the vision, architecture, and roadmap for enterprise-scale student support Conversational AI chatbot solutions
• Own the end-to-end strategy, design, and delivery of conversational AI platforms
• Lead the development and optimization of chatbots using CX Agent Studio, Dialogflow CX and GCP services
• Manage and mentor a team of developers and engineers
• Establish priorities, KPIs, and success metrics to balance delivery, quality, and innovation
• Collaborate with cross-functional stakeholders to align solutions with business needs
• Ensure chatbot solutions are scalable, secure, and aligned with enterprise architecture standards
• Oversee budget planning, forecasting, and cost optimization for chatbot platforms and cloud infrastructure
• Monitor system performance, usage analytics, and continuously improve chatbot effectiveness
• Drive adoption of best practices in software engineering, DevOps, and agile methodologies
• Provide regular updates to leadership on project progress, risks, and financial status
• Ensure compliance with data privacy, security, and accessibility standards
• Champion continuous improvement and innovation in AI-driven student support
• Manage relationships with external vendors and partners

IT Manager, Emerging Technology

Full-stack Engineer

• Design, develop, and deliver full-stack features across Ruby and JavaScript applications
• Own technical direction by evaluating trade-offs and recommending solutions
• Collaborate cross-functionally with product managers, business analysts, QA, and engineering partners
• Practice and promote Agile development methodologies
• Participate in software releases, partner with QA on test plans
• Troubleshoot and resolve production issues, perform root cause analysis
• Provide level 3 production support for enterprise applications after release
• Mentor and elevate other engineers through code reviews
• Participate in the continuous evolution of engineering standards and workflows
• Explore and apply AI capabilities into the platform

Senior Full Stack Engineer, SaaS Applications

Scrum Master

• Lead and coach Scrum ceremonies; serve as the team authority on Agile best practices and continuous improvement.
• Define and own maturation of Agile processes to achieve incorporation of AI at all steps w/in SDLC.
• Drive backlog strategy with Product Owners and business stakeholders, leading cross-business-unit prioritization decisions and ensuring alignment between technical capacity and business value.
• Proactively identify and resolve blockers, independently manage cross-team dependencies, and own delivery metrics reporting to leadership and business partners.
• Lead release execution (UAT readiness, change coordination, release notes, post-release checks).
• Own end-to-end Salesforce platform health and drive optimization through expert administration: security/user governance, system configuration, reports/dashboards, and proactive org health monitoring.

Salesforce Platform Scrum Master, Administrator

Data Scientist

• Leverage machine learning and Generative AI (LLMs) to deliver data-driven solutions
• Build and deploy predictive and LLM-based models using modern tools (CI/CD, Airflow)
• Analyze and integrate large, complex datasets from multiple sources
• Monitor model performance, maintain documentation, and ensure governance
• Develop dashboards and visualizations using Power BI to track KPIs and model outcomes
• Mentor junior team members and contribute to best practices

Data Scientist II, Advanced Analytics

• Develop, test and document user interfaces supporting the creation and management of virtual assistants (chat bots) in the cloud
• Creation of rapid prototypes to prove feasibility of solutions to business problems
• Interface with business and end users to create a common understanding of business problems faced
• Develop, test and document microservices in support of a virtual assistant
• Develop, test and document operational monitoring software
• Develop, test and document REST based APIs
• Consume REST based APIs
• Develop, test and document reporting dashboard for metrics
• Support ongoing maintenance of existing platform installations

Associate Full Stack Developer – AI

• Assist students in creating and managing their accounts
• Guide students through the process of adding courses and navigating their learning environment
• Provide detailed support on accessing and utilizing resources available through the Sophia platform
• Explain the functionality and features of Sophia
• Help students resolve login issues by providing instructions for password resets
• Troubleshoot basic technical issues
• Identify and escalate more complex issues to the appropriate internal teams

Associate Learner Support Representative

Operations

• Support SOC1 and SOC2 compliance activities for Sophia Learning and Workforce Edge
• Coordinate technical evidence gathering, control documentation, and remediation activities across the technical operations team
• Support corporate-led SOX compliance efforts
• Manage the Integration & Support team to ensure reliable, timely resolution of partner and platform technical issues
• Lead the DevOps function across CI/CD pipelines, infrastructure-as-code, and cloud environment management
• Lead, mentor, and develop a team of direct reports