Financial Aid Advisor

Strategic Education, Inc

Associate Financial Aid Advisor responsible for financing support at Capella University. Engaging with learners via phone, text, and email for financial aid guidance and decision making.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing financial aid support and financial literacy to learners, utilizing strong communication skills across various channels. Capable of managing sensitive information while ensuring a high level of customer experience.

Highest-signal resume keywords

Financial Aid SupportCustomer Experience AdvisorMicrosoft Office Suite ProficiencyExcellent Communication SkillsTime Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Industry Keywords

Financial LiteracyResponsible BorrowingRepayment ProcessesConfidential Information ManagementTeam DialogueContinuous Improvement

About the role

Key responsibilities & impact

Provide best-in-class financing and financial aid support to learners
Assist learners through communication channels such as phone, email, chat, text
Coach learners through key decisions regarding funding their programs
Provide financial literacy including responsible borrowing and repayment processes
Engage in team dialogue and training for continuous improvement

Requirements

What you’ll need

1+ year in financial aid contact role or customer experience support/advisor
Bachelor’s degree preferred
Proficiency in Microsoft Office Suite
Excellent written and verbal communication skills
Time management skills
Ability to manage sensitive and confidential information

Benefits

Comp & perks

Health insurance
401(k) retirement benefit
Paid time off
Parental leave
Tuition assistance
Entertainment and retail discounts
Overtime pay (non-exempt employees)