Customer Support Associate
Dealstack
HR Customer Service Agent, German
Strada
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇱 Poland
Visit company websiteJob Level
JuniorMid-Level
About the role
- Monitor and manage ticket queues using the appropriate tools to ensure tickets are handled per the defined timelines and do not exceed expected thresholds
- Identify deviations from the standard scope of service and act accordingly including the identification and support of change request opportunities
- Respond to client employee and business partner queries and requests effectively based on defined standards and contract requirements
- Perform HR data entry, including data validation, completely and accurately as defined by the standards and client contract
- Provide HRIS navigation support to clients
- Recognize and deal appropriately with sensitive and confidential information
- Participate in projects as needed and assigned
Requirements
- Basic understanding of MS Office tools such as Excel, Word, and PowerPoint
- Advanced English and German skills
- 1-2 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR Consulting, HR Outsourcing or other corporate environment would be an asset
- Experience in customer service or working with HR and payroll data would be an asset
- Flexibility to support a global and fast paced environment
- Attention to detail
- Excellent written and verbal skills
- Self-motivated and a willingness to learn
Benefits
- Private medical care (Luxmed)
- Possibility to work from home
- Benefit platform (MultiSport card, cinema tickets, vouchers, and many more)
- Possibility for development within a multinational organization
- Excellent work atmosphere
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HR data entrydata validationHRIS navigationPayroll administrationHealth & Welfare administrationBenefits administration
Soft skills
attention to detailexcellent written skillsexcellent verbal skillsself-motivatedflexibilitywillingness to learn
