Customer Support

• Act as the first point of contact for customer queries, client requests, and technical issues.
• Help users access and navigate the platform, troubleshooting problems and unblocking them efficiently.
• Support clients with executing workflows on the platform and generating status reports, building trusted relationships with them.
• Monitor user activity and proactively identify opportunities to improve user experience, ensuring maximum customer satisfaction and retention.
• Engage with clients to understand their needs and share best practices on how Dealstack can address them in the best way possible.
• Collaborate closely with the commercial and product teams to relay client feedback and drive improvements.
• Create and maintain customer help content, including FAQs, guides, and walkthroughs.
• Contribute to building scalable, efficient support processes as we continue to grow.

Customer Support Associate

Project Support Specialist

Team Leader – Customer Service

Customer Care Process Excellence Manager

Bilingual Customer Support, Polish/English – Music Streaming

Customer Experience Specialist, Polish, English Speaker