Dealstack

Customer Support

• Act as the first point of contact for customer queries, client requests, and technical issues.
• Help users access and navigate the platform, troubleshooting problems and unblocking them efficiently.
• Support clients with executing workflows on the platform and generating status reports, building trusted relationships with them.
• Monitor user activity and proactively identify opportunities to improve user experience, ensuring maximum customer satisfaction and retention.
• Engage with clients to understand their needs and share best practices on how Dealstack can address them in the best way possible.
• Collaborate closely with the commercial and product teams to relay client feedback and drive improvements.
• Create and maintain customer help content, including FAQs, guides, and walkthroughs.
• Contribute to building scalable, efficient support processes as we continue to grow.

Customer Support Associate

Backend Engineer

• Join the development team to choose the best business-tech solution
• Ship new features while maintaining high standards in code quality
• Work in a small team focusing on quality over quantity
• Collaborate with other senior developers on technical choices
• Explore areas including graph theory, document parsing with machine learning, and instrument calculations
• Work with Agile methodology without strict adherence to SCRUM
• Build modern UI components using React and work on Back-end with Node.js and Nest.js
• Architect FE with various BE communication including classic API, tRPC, GraphQL, WebSocket

Customer Support Associate

Senior Software Engineer – Full Stack, Back-end specialization