Customer Success Analyst – Mid-Market Accounts
Vempra
Mid-level CRM Analyst
Stone & Company
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudSQL
About the role
- Mapping, implementation and optimization of multichannel customer journey workflows
- Planning and execution of ad-hoc campaigns
- Creating and maintaining reports and dashboards to monitor KPIs
- Designing, executing and analyzing A/B tests
- Documenting strategies and results of key journeys and campaigns.
Requirements
- Previous experience in the Acquiring or Payments industry
- Advanced knowledge of Salesforce Marketing Cloud (SFMC)
- Proficiency in Journey Builder, Email Studio and Mobile Studio
- Interest in data analysis and performance optimization
- Analytical, data-driven professional
- Familiarity with SQL for extracting insights.
Benefits
- In addition to affirmative action roles, all Stone positions are also open to people with disabilities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforce Marketing CloudJourney BuilderEmail StudioMobile StudioSQLdata analysisperformance optimizationA/B testingreportingKPI monitoring
Soft skills
analyticaldata-driven
