CRM Specialist
NAOS (Bioderma - Institut Esthederm - Etat Pur)
CloudMagento
Customer Success Executive
LWSA
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Act as a strategic partner for enterprise accounts, ensuring customer success, retention and expansion.
- Manage long-term relationships with C-level decision makers and key influencers.
- Oversee the customer journey from implementation through increased adoption and advanced use of the solutions.
- Identify upsell and cross-sell opportunities within the customer base.
- Ensure renewal of strategic contracts, proactively working to reduce churn.
- Lead executive business meetings, presenting results, KPIs and proposals for evolution.
- Collaborate with Product, Marketing and Sales teams to align value strategies.
- Monitor KPIs such as MRR, NRR, churn and account health score.
Requirements
- Proven experience in Customer Success or Sales for enterprise accounts.
- Track record in relationship management and revenue expansion (upsell and cross-sell).
- Experience with SaaS or B2B technology solutions.
- Ability to engage with senior executives and conduct consultative negotiations.
- Proactive, analytical and results-oriented profile.
- Experience in Food Service and/or Retail (desirable).
- Pipeline management via CRM (HubSpot) (desirable).
Benefits
- Health insurance;
- Dental insurance;
- Meal allowance;
- Childcare assistance;
- Transportation allowance;
- Home office allowance (for hybrid or remote work);
- Profit-sharing program (PPR);
- Day off in the month of your birthday;
- Life insurance;
- Wellhub;
- Férias&Co (travel benefit);
- 6-month maternity leave and 20-day paternity leave;
- Partnerships with various establishments and institutions in the areas of education, health, leisure, entertainment, and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessSalesrelationship managementrevenue expansionupsellcross-sellSaaSB2B technology solutionspipeline managementCRM
Soft skills
strategic partnershipcustomer successproactiveanalyticalresults-orientedconsultative negotiationscollaborationcommunicationleadershippresentation
