Customer Success Executive
LWSA
CRM Specialist
NAOS (Bioderma - Institut Esthederm - Etat Pur)
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudMagento
About the role
- Lead strategic CRM initiatives, ensuring integration with UX and Media teams to drive customer retention, engagement, and acquisition.
- Develop, implement, and optimize relationship strategies based on data and consumer behavior.
- Manage CRM system integrations with media platforms and digital channels, ensuring a seamless and personalized journey across all touchpoints.
- Monitor and analyze KPIs related to campaigns, media performance, and customer engagement, turning data into actionable insights.
- Oversee the budget for initiatives under your responsibility, ensuring efficient use of resources and maximizing results.
- Serve as the primary point of contact for internal and international stakeholders, presenting results, opportunities, and improvement recommendations.
- Foster innovation by monitoring market trends in CRM, UX, digital media, and loyalty programs to propose solutions that enhance the customer experience.
Requirements
- Solid experience in CRM with a proven track record of developing and managing relationship strategies focused on customer retention, engagement, and loyalty.
- Advanced knowledge of CRM strategies (Salesforce Marketing Cloud or similar) and e-commerce platforms such as Magento.
- Experience in user experience (UX) projects with the ability to translate insights into practical actions.
- Strong analytical and strategic skills, with the ability to measure results and drive data-driven decisions.
- Excellent communication and influencing skills, with a proven record of successfully aligning stakeholders at different levels.
- Advanced English for interactions and weekly meetings with the international team.
- Preferred: knowledge of loyalty and points programs.
Benefits
- Health insurance
- Dental insurance
- Profit-sharing (PLR)
- Private pension plan
- Meal allowance
- Day Off
- Life insurance
- Short Fridays – finish at 1:00 PM on Fridays
- Gympass
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRMrelationship strategiesdata analysisKPI monitoringSalesforce Marketing Cloude-commerce platformsuser experience (UX)data-driven decision makingloyalty programs
Soft skills
analytical skillsstrategic skillscommunication skillsinfluencing skillsstakeholder alignment
