Steno

Accounts Receivable

• Interacting with clients to resolve outstanding payments and working with internal teams to complete the collections process
• Spend the majority of your time reaching out to clients via email and phone to effectuate the collections process
• Send monthly statements of account to clients
• Correspond with contacts at client firms to verify payment status, payment information, maintain good account standing, and, when necessary, resolve outstanding account issues while maintaining a positive customer relationship
• Communicate cross-functionally with the billing and account management teams to reconcile billing issues
• Provide excellent and hospitable customer service

Accounts Receivable Specialist

Account Manager

• Establish and maintain relationships between clients and Steno Account Executives
• Partner with Account Executives to understand and manage firm preferences and provide white glove service
• Act as the point of contact for clients and communicate their needs cross-functionally with internal teams
• Work across internal Operations systems to schedule jobs, handle reschedules and cancellations, and add services in a timely manner to meet client deadlines
• Manage high priority requests or escalated issues, including problem resolution and client care, ensuring overall client satisfaction
• Diffuse complicated situations while maintaining a professional demeanor; know when to lead, delegate, or seek partnership
• Proactively troubleshoot issues and follow up with firms to ensure satisfaction
• Conduct retention and churn analysis to optimize client satisfaction and product rollout strategies
• Deepen relationships with clients to drive satisfaction, revenue, growth, and retention
• Serve as front line to ensure clients and providers are well taken care of, supporting Steno's court reporting and litigation support services

Journalist

• Build and strengthen our network of freelance court reporters by identifying, engaging, and onboarding new partners.
• Serve as a responsive point of contact for both prospective and active reporters, guiding them through onboarding and early assignments.
• Represent the company at industry events, conferences, and recruiting functions to build relationships and increase visibility.
• Plan and execute virtual and in-person events to foster engagement and community
• Communicate updates, operational changes, and initiatives clearly and professionally.
• Collaborate with internal teams to ensure a seamless experience for our providers.
• Maintain accurate records and update reporter information in tools such as HubSpot, Rippling, and Google Workspace.
• Track engagement and recruitment metrics to help inform team strategy
• Stay current on industry trends and best practices to support high-quality service delivery
• This role requires occasional travel to industry events, conferences, and networking functions, as well as on-site support for recruitment activities and reporter engagement initiatives.

Court Reporter Relations Coordinator

QA Engineer

• Plan, develop, and manage QA test plans for multiple product lines
• Lead QA planning sessions for major features and cross-functional initiatives
• Perform browser testing with Playwright and translate tests into automated scripts for regression coverage
• Identify QA process bottlenecks and suggest/implement improvements
• Investigate product quality to improve customer satisfaction
• Use tools to discover and root cause issues, including SQL DB queries, browser dev tools, and web request tools (e.g., Postman)
• Mentor QA engineers and conduct code reviews of test scripts
• Collaborate with development leads and product managers on quality standards and testing strategy
• Participate in architectural discussions to ensure testability and quality are built into system design
• Triage bug reports and work to reproduce and resolve bugs

Accounts Receivable Specialist

Account Manager

Court Reporter Relations Coordinator

Senior QA Engineer