Accounts Receivable Specialist
Steno
Salary
💰 $75,000 - $85,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Establish and maintain relationships between clients and Steno Account Executives
- Partner with Account Executives to understand and manage firm preferences and provide white glove service
- Act as the point of contact for clients and communicate their needs cross-functionally with internal teams
- Work across internal Operations systems to schedule jobs, handle reschedules and cancellations, and add services in a timely manner to meet client deadlines
- Manage high priority requests or escalated issues, including problem resolution and client care, ensuring overall client satisfaction
- Diffuse complicated situations while maintaining a professional demeanor; know when to lead, delegate, or seek partnership
- Proactively troubleshoot issues and follow up with firms to ensure satisfaction
- Conduct retention and churn analysis to optimize client satisfaction and product rollout strategies
- Deepen relationships with clients to drive satisfaction, revenue, growth, and retention
- Serve as front line to ensure clients and providers are well taken care of, supporting Steno's court reporting and litigation support services
Requirements
- At least 3 years of proven Account Management or Customer Success experience within the legal services industry
- Experienced in fostering strong client relationships and delivering client-focused solutions
- Ability to communicate, present, and influence credibly and effectively at all levels of an organization (including with executive and C-level leadership)
- Proficient with technology and cloud based applications (Google Workspace and Slack experience is hugely beneficial!)
- Quick learner and comfortable picking up new systems and processes
- Ability to manage multiple projects simultaneously while paying close attention to detail
- Excellent listening skills and exceptional verbal and written communications skills
- Effective prioritization among competing tasks and good time management skills
- Critical thinker; think outside of the box for innovative solutions to problems
- Flexible and able to deal with ambiguity while remaining organized and efficient
- Desire to work with a fast-paced and quickly growing tech start-up and enthusiasm about opportunity for growth within the company
- Must be based in the Central or Eastern Time Zone to ensure alignment with clients and internal teams
- Remote (United States) role
