Program Strategy Manager
Sealed
Accounts Receivable Specialist
Steno
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $26 per hour
Job Level
Junior
About the role
- Interacting with clients to resolve outstanding payments and working with internal teams to complete the collections process
- Spend the majority of your time reaching out to clients via email and phone to effectuate the collections process
- Send monthly statements of account to clients
- Correspond with contacts at client firms to verify payment status, payment information, maintain good account standing, and, when necessary, resolve outstanding account issues while maintaining a positive customer relationship
- Communicate cross-functionally with the billing and account management teams to reconcile billing issues
- Provide excellent and hospitable customer service
Requirements
- 1+ years of A/R and collections experience
- Hospitality mindset
- Comfortable working on the phone throughout the day
- Amazing Excel skills (a must!)
- Bonus: familiar with tools like Looker, Zendesk, or Hubspot
- Thrives operating independently and dealing with ambiguity
- Comfortable with digital productivity tools like Google Workspace, Slack, and Zoom
- Critical thinker, creative problem solver
- Ability to work through highly-detailed processes at an efficient pace while staying organized
- Desire to work with a fast-paced and quickly growing tech start-up
- Bonus: 1+ years of experience working in the Court Reporting or similar industry
