Stefanini Brasil

Analyst

• Gather technical requirements and size servers (CPU, memory, storage and network).
• Define on-premises, hyperconverged and hybrid infrastructure architectures.
• Prepare technical specifications and descriptive documentation for RFP/RFQ processes.
• Perform technical comparative analysis of vendor proposals.
• Plan capacity planning, high availability and disaster recovery strategies.
• Provide technical support for hardware and software procurement processes.
• Validate BOM (Bill of Materials) and liaise with vendors and integrators.
• Monitor delivery timelines and deployment of infrastructure solutions.
• Log and track requests in the corporate project management system.
• Develop schedules, action plans and manage technical risks.
• Report project and activity status to stakeholders.

Senior Infrastructure Analyst

• Conduct quality audits of tickets and processes performed by support analysts, ensuring excellence in customer service.
• Record evidence from the audits performed.
• Prepare and deliver quality feedback to analysts.
• Send formal feedback via email based on audit findings.
• Monitor performance and quality indicators.
• Prepare weekly and monthly monitoring reports.
• Identify opportunities for improvement in support processes.
• Develop and execute action plans with leadership to improve quality.
• Support onboarding and refresher training for new analysts.
• Contribute to the creation and updating of content in the Knowledge Base (KCS).
• Collaborate with the team on other tasks related to quality, processes, and user experience.

Junior Support Analyst

• Act as part of the team as a Data Engineer, responsible for building the pipeline that transforms raw data;
• Maintain this pipeline in operation to collect data;
• Ensure data security and integrity;
• Collaborate with analytics and data science teams;
• Monitor and troubleshoot data infrastructure issues.

Senior Data Analyst

• Configure tax and fiscal rules, perform integrations with ERPs (SAP, Oracle, TOTVS), and validate functional tests.
• Provide post-implementation support, ensuring system stability and correct usage.
• Analyze client tickets related to tax calculations, integrations, and fiscal configurations.
• Reproduce reported scenarios and guide clients in resolving issues.
• Review fiscal configurations and determine whether issues are functional or technical in nature.
• Open and follow up on technical tasks with development teams.
• Update ticket histories, document recurring solutions, and create training materials for clients.

Mid-level Tax Analyst

Legal Assistant

• Análise de ofícios recebidos;
• Cadastro da capa do ofício no sistema interno;
• Registro das solicitações e informações requeridas;
• Elaboração de minutas de resposta;
• Coleta de subsídios e documentos nos sistemas legados do cliente;
• Apoio na elaboração e envio da resposta ao solicitante.

Assistente Jurídico

Administration

• Manage and optimize databases, ensuring data integrity, security, and efficiency.
• Perform maintenance on corporate data models.
• Audit data models to ensure compliance with data management standards.
• Execute DDL scripts on development and test database servers.
• Validate data models and DDL scripts based on the client's database standards.
• Restore databases to development and test servers.
• Apply permissions to database objects appropriate for development and test computing environments.
• Install and upgrade versions on development and test servers.
• Optimize query and application database performance.
• Perform maintenance on database servers within the development and test perimeters.
• Ensure data quality standards according to Database Standards and Guidelines.
• Maintain data masking and/or de-identification routines in accordance with internal policies and applicable legislation.

Senior Data and Database Administrator

• Analysis of incoming official correspondence;
• Registering the correspondence cover sheet in the internal system;
• Logging requests and required information;
• Preparing draft responses;
• Collecting supporting materials and documents from the client's legacy systems;
• Assisting in preparing and sending responses to requesters.

Auditor

• Analyze procedures requiring prior authorization and reassessment of denials;
• Conduct technical reviews of dental treatments performed by the provider network, determining reimbursement or payment denials;
• Review technical appeals of claim denials;
• Participate in fraud prevention and detection processes, conducting audits/investigations of providers and beneficiaries;
• Respond to requests and complaints from beneficiaries and/or providers;
• Handle matters related to Legal, ANS (Brazilian National Supplementary Health Agency) and other channels;
• Support requests and provide dental technical guidance to other internal teams;
• Perform reimbursement analyses;
• Assist in the development of system improvements and system validations (homologations);
• Perform ad-hoc analyses as required: claim analysis, provider analysis, policyholder/plan sponsor analysis, area KPI analysis, etc., and prepare reports.

Dental Auditor

Scrum Master

• Act as an agile transformation agent, promoting agile concepts and raising the maturity level of agile teams.
• Promote the dissemination of Lean and Agile practices through mentoring, facilitation, and coaching.
• Facilitate the adoption of Scrum and Kanban methods across the organization, ensuring understanding and correct application of the practices.
• Help establish performance monitoring metrics for services, such as lead time, throughput, and others.
• Monitor and support product teams in ceremonies related to agile methodologies.
• Provide day-to-day mentoring to leaders and teams throughout project execution.
• Collect project metrics and perform analyses on the gathered data.
• Generate project reports and data for various committees and other organizational units.

Agile Coach

• Ensure the stability, maintenance, and evolution of the data solutions that support AI projects.
• Analyze and fix failures in pipelines.
• Optimize data ingestion and transformation processes.
• Ensure the quality and integrity of information used in predictive, prescriptive, and generative AI models.
• Work with orchestration tools (Airflow, Azure Data Factory).
• Distributed processing (Spark, Databricks).
• Relational and NoSQL databases (MongoDB), using languages such as Python and SQL.
• Participate in integrating data pipelines with AI services, supporting MLOps practices.
• Ensure AI systems remain reliable, auditable, and scalable in production.
• Propose improvements, support the definition of architectural standards, and collaborate with data scientists and machine learning engineers.

Backend Engineer

• Develop and maintain web applications using Java (Spring, Spring Boot, JSF, EJB, JPA) and Angular.
• Collaborate with cross-functional teams to define, design, and implement new features.
• Analyze requirements and propose viable technical solutions.
• Ensure code quality through automated tests and code reviews.
• Participate in planning and Scrum meetings, contributing technical insights.
• Document processes and developed solutions.
• Stay up to date with new technologies and market trends.

Senior Fullstack Developer – Java/Angular

• Act as the first level of support, providing technical assistance to users.
• Clarify questions and resolve issues related to hardware, software, operating systems, networks and corporate applications.
• Provide support via phone, email, chat and ticketing system.
• Log, track and update incidents and requests in the Service Desk / ITSM system.
• Ensure correct routing and follow-up of tickets according to defined SLAs.
• Perform triage and initial diagnosis of technical incidents.
• Apply first-level solutions or forward to specialized teams when necessary.
• Update and maintain the knowledge base and technical documentation.
• Create procedures and guidance for user support and self-service.
• Identify incidents that require advanced support and perform appropriate escalation.
• Provide technical support in Portuguese, English and Spanish, ensuring clear and efficient communication with local and international users.
• Assist in monitoring systems, networks and critical services.
• Work proactively to minimize impacts on the technology environment.
• Advise users on correct use of corporate tools and information security best practices.
• Support the generation of support reports and Service Desk performance indicators.

Junior Support Analyst – Trilingual

Software Engineer

• Development and maintenance of systems in COBOL, Natural and CICS;
• Work with DB2 and SQL;
• Use JCL for job control;
• Apply agile methodologies to project development;
• Participate in sprint planning and review meetings;
• Collaborate with the team to find solutions to technical challenges.

COBOL Developer

• Program and maintain systems in COBOL, including implementing changes and improvements as needed.
• Work with DB2 for data manipulation, including queries, updates, and performance optimizations.
• Use PowerDesigner to apply changes and updates to the data model, ensuring database integrity and efficiency.
• Update and maintain technical documentation using SharePoint, ensuring all artifacts are accessible and organized.
• Execute and monitor batch jobs using XPEDitor, and work with CICS for online transaction management.

COBOL Developer, Mid-level

• Conduct quality audits of tickets and processes performed by support analysts
• Record evidence and provide quality feedback
• Send feedback via email based on the audits performed
• Monitor metrics and prepare weekly and monthly reports
• Identify opportunities for improvement and support the creation of action plans
• Support onboarding and refresher training for new agents
• Update and create content in the Knowledge Base (KCS)
• Collaborate on quality- and process-related initiatives

Senior Infrastructure Analyst

Junior Support Analyst

Senior Data Analyst

Mid-level Tax Analyst

Assistente Jurídico

Senior Data and Database Administrator

Legal Assistant

Dental Auditor

Agile Coach

Senior Data Analyst

Senior Fullstack Developer – Java/Angular

Junior Support Analyst – Trilingual

COBOL Developer

COBOL Developer, Mid-level

Junior Quality Analyst