Stefanini Brasil

Security Analyst

• Investigate security alerts and incidents in SIEM, EDR, XDR, firewalls, IAM and other sources.
• Correlate events and autonomously validate false positives.
• Perform intermediate analyses, collect evidence and document timelines.
• Support containment and technical escalation when necessary.
• Collaborate with Tier 3, MSS, CSIRT and internal teams to accelerate response.
• Contribute to the continuous improvement of SOC rules, playbooks and processes.

Mid-level Information Security Analyst

Security Engineer

• Projetar, implementar e operar soluções de network security em ambientes cloud
• Definir e direcionar padrões de arquitetura de rede (Hub & Spoke, segmentação, Zero Trust)
• Garantir controle de tráfego (ingress/egress), inspeção e isolamento de ambientes
• Atuar na governança e evolução do uso de serviços de rede e segurança em cloud
• Projetar e sustentar estratégias de controle de egress e inspeção de tráfego
• Definir e implementar arquitetura de DNS como componente de segurança
• Atuar em troubleshooting avançado de rede e performance
• Integrar soluções de rede com identidade e controles de acesso
• Apoiar decisões técnicas relacionadas a conectividade híbrida e multi-região
• Trabalhar com infraestrutura como código e automação de ambientes
• Interagir com times de segurança, cloud e aplicações

Especialista Cloud Network Security

Backend Engineer

• Co-criar soluções inovadoras em parceria com clientes
• Trabalhar em tecnologias de ponta e inteligência artificial
• Criar impacto positivo nos negócios e na vida dos colaboradores
• Participar de projetos para resolver problemas de negócios em escala global

Desenvolvedor Java – Pleno

iOS Engineer

• Desenvolvimento e manutenção de aplicativos iOS;
• Colaboração com a equipe para definir novos recursos e aplicações;
• Identificação e correção de gargalos e bugs;
• Garantir a qualidade e a responsividade dos aplicativos;
• Colaboração com a equipe para definir, projetar e lançar novos recursos;
• Manutenção de código e automação de testes para garantir a qualidade do produto.

Desenvolvedor iOS Pleno

Consultant

• Design and evolution of Genesys Cloud CX architecture (voice, digital, and omnichannel)
• Implementation and configuration of IVR (URA), queues, routing, and inbound/outbound campaigns
• Definition and implementation of business rules and contact flows
• Administration of users, roles/profiles, permissions, skills, and schedules
• Integration with third-party systems (CRM, ERP, BI) via APIs, Data Actions, and web services
• Telephony configuration and troubleshooting (SIP, trunks, DIDs, BYOC)
• Work in N2/N3 support, incident and problem analysis (RCA)
• Monitoring SLAs, KPIs, and QoS, with a focus on continuous improvement
• Support for testing, acceptance (homologation), migrations, and rollout of new features
• Preparation of technical documentation and handover to operational teams
• Interface with business stakeholders, IT, security, and vendors

Digital Solutions Consultant

Analyst

• Create operational call center indicators, focusing on service and claims operations.
• Forecast modeling: develop demand forecasts (call/chat volume) using time-series methods and identify seasonality, holidays, and growth trends.
• Capacity planning: calculate staffing requirements for Voice and Chat, ensuring a balance between service level and operating cost.
• Variance analysis: identify root causes when Actuals deviate from Forecasts.
• Monitoring critical KPIs: Service Level (e.g., 80/30) — ensure targets are met consistently; Abandonment and Average Wait Time (AWT) — monitor customer patience and queue responsiveness; Average Handling Time (AHT) — understand how interaction complexity affects team availability.

Planning Analyst, Mid-level

Operations

• Monitor the inspection workflow (requests, pending balance, and completed inspections), ensuring conversion and reducing no-shows
• Monitor operational KPIs and identify bottlenecks
• Analyze failures, rejections, and losses, proposing action plans
• Manage the performance of inspection providers and oversee operational handling
• Prepare performance reports and presentations
• Collaborate with internal teams (IT, Product, and Sales) to drive process improvements
• Open and track technical tickets and operational inconsistencies
• Ensure process quality and a positive impact on customer experience (NPS)
• Recommend continuous improvements aimed at increasing efficiency and reducing churn

Operations and Quality Administrative Analyst (Mid-level)

• Describe activities, the importance of the operation/project, and the work schedule.

Back-end Developer

Frontend Engineer

• Develop and maintain responsive, interactive web interfaces
• Ensure good usability and accessibility practices
• Integrate applications with RESTful APIs and backend services
• Work with modern frameworks such as React, Angular or Vue.js
• Ensure cross-browser and device compatibility
• Participate in ceremonies and meetings with product, design and backend teams
• Implement unit and UI tests to ensure quality
• Use Git for version control
• Support the definition of technical solutions and effort estimates
• Fix bugs and continuously improve performance
• Participate in code reviews

Front-end Developer

Product Manager

• Build and evolve the roadmap for data products based on strategic opportunities and alignment with business areas;
• Define and track success metrics and OKRs, ensuring high-value deliveries with a focus on user experience;
• Translate business needs into clear technical requirements for the data engineering team;
• Manage and prioritize the backlog, translating business needs into clear technical requirements for the data engineering team;
• Ensure alignment and delivery of value by partnering with engineering, analytics and business squads, in addition to monitoring releases and promoting a data-driven culture;
• Monitor the performance indicators of the squad and drive continuous improvements;
• Support governance, data security and compliance initiatives;
• Facilitate agile ceremonies in partnership with the agility team;
• Monitor production releases and coordinate communications with partner areas.

Senior Data Product Owner

Architect

• Act as a Pre-Sales Solutions Architect for Applications
• Prepare technical solution proposals with a focus on Artificial Intelligence
• Assess commercial and technical viability of participating in bids and tenders
• Gather and document client requirements, ensuring they are well defined.

Solutions Architect III

Full-stack Engineer

• Administer, maintain, and evolve Linux production environments (high availability and mission-critical);
• Perform advanced troubleshooting of operating systems, networks, and applications;
• Manage physical and virtual servers, and HP cloud environments;
• Automate operational routines using Shell Script, Python, Ansible, or other automation tools;
• Implement and manage monitoring solutions (Zabbix, Prometheus, Grafana, etc.);
• Handle critical incidents, ensuring rapid root cause identification;
• Apply hardening and security best practices on Red Hat Enterprise Linux servers;
• Manage patches, updates, and system lifecycle;
• Work closely with development, networking, database, and security teams;
• Document technical procedures and maintain an up-to-date knowledge base via GitLab and Azure DevOps.

Linux Systems Analyst

General Counsel

• Atuar na condução de demandas contenciosas cíveis e trabalhistas estratégicas
• Revisão de peças processuais
• Definição e validação de teses jurídicas
• Acompanhamento de processos relevantes
• Elaborar respostas a notificações e contranotificações
• Representar a companhia em audiências
• Elaborar pareceres jurídicos
• Gerir e acompanhar escritórios externos
• Consolidar e elaborar relatórios gerenciais e executivos sobre contingências e riscos jurídicos
• Apoiar auditorias internas e externas relacionadas ao contencioso
• Garantir aderência às políticas internas de governança, compliance e gestão de riscos

Advogado Pleno – Contencioso

Business Analyst

• Elicit and translate business needs into data requirements
• Analyze data, tables and end-to-end flows
• Support solution definition with Architecture and Engineering teams
• Use Generative AI/copilots to accelerate analyses and generate insights
• Connect stakeholders (business, IT and leadership)
• Support prioritization and organization of requests
• Ensure data best practices and technical alignment

BI Business Analyst – Discovery, Data & Tech Products

Scrum Master

• Atuar colaborando para a definição e priorização de habilitadores, requisitos não funcionais e outras atividades sob responsabilidade da equipe.
• Facilitar a resolução de impedimentos relacionados à atuação de outras equipes.
• Acompanhar os trabalhos de múltiplas equipes, por meio de métricas de eficiência como *throughput *e *lead time*.
• Apoiar as equipes para atendimento do backlog dentro das prioridades definidas durante as reuniões de planejamento e atuar para esclarecimento de dúvidas entre as equipes envolvidas, monitorando e atualizando as ferramentas de gestão de serviço.
• Garantir que as cerimônias definidas nos frameworks ágeis aconteçam e tenham o resultado esperado.
• Propor e implementar melhorias no processo ágil do cliente, sempre que necessário.