Digital Solutions Consultant

Stefanini Brasil

Consultant for innovative solutions at Stefanini implementing and managing Genesys Cloud CX solutions. Focused on voice, digital channels, and omnichannel integrations for contact centers.

Posted 5/7/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudERP

About the role

Key responsibilities & impact

Design and evolution of Genesys Cloud CX architecture (voice, digital, and omnichannel)
Implementation and configuration of IVR (URA), queues, routing, and inbound/outbound campaigns
Definition and implementation of business rules and contact flows
Administration of users, roles/profiles, permissions, skills, and schedules
Integration with third-party systems (CRM, ERP, BI) via APIs, Data Actions, and web services
Telephony configuration and troubleshooting (SIP, trunks, DIDs, BYOC)
Work in N2/N3 support, incident and problem analysis (RCA)
Monitoring SLAs, KPIs, and QoS, with a focus on continuous improvement
Support for testing, acceptance (homologation), migrations, and rollout of new features
Preparation of technical documentation and handover to operational teams
Interface with business stakeholders, IT, security, and vendors

Requirements

What you’ll need

Hands-on experience with Genesys Cloud CX (Voice, Digital, Architect, and Admin)
Knowledge of REST APIs, JSON, OAuth, and integrations
Experience in critical 24x7 environments and contact center operations
Experience with telephony configuration and voice troubleshooting
Analytical profile, with architectural vision and strong communication skills
Bachelor's degree (completed)
Minimum experience: 3 years

Benefits

Comp & perks

Meal allowance or food voucher
Discounts on courses, universities, and language schools
Stefanini Academy — platform with free, up-to-date online courses and certificates
Mentoring
Benefits club for medical consultations and exams
Health insurance
Dental care
Discounts and benefits club at top establishments
Travel club
Pet benefits program

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Genesys Cloud CXIVRAPIsSIPtelephony configurationJSONOAuthincident analysisproblem analysiscontact center operations

Soft Skills

analytical skillscommunication skillsarchitectural vision

Certifications

Bachelor's degree