State National Companies (SNC)

Manager

• Builds and maintains strong relationships with existing and potential customers by understanding their needs and providing solutions
• Works closely with other departments, such as marketing, claims, and underwriting, to ensure a seamless customer experience and align sales strategies
• Analyzes sales metrics and performance data to identify areas for improvement and develops strategies for increasing sales effectiveness
• Manages agency production and claims experience through report analysis; reviews production and profitability results and implements corrective action plans
• Establishes regular meeting schedules with each assigned agency through in-person agency visits
• Drives new business submissions to meet corporate growth initiatives for the territory
• Promotes and provides agency personnel training on company products and systems, including internet-based technologies and new sales techniques
• Acts as a liaison between agencies and company to communicate changes and develop new and renewal sales opportunities
• Works with Agency Sales Team toward established annual sales and production plans and develops talking points and sales approaches
• Pulls agency reports to analyze and develop strategies and action plans for each agency and territory
• Understands and reports new business opportunities, competitor activities, and industry trends
• Develops and implements appropriate rehabilitation and termination programs when necessary
• Leads sales presentations and negotiations with key clients and prospects and develops growth plans with key agencies
• Recruits and recommends new agencies for appointment by interviewing and assessing fit per guidelines
• Assists agencies in resolving complex complaints regarding underwriting, claims service, or other internal areas
• Collaborates with underwriting to develop core strategies, mentor underwriters, and support account-level decisions
• Consistently acts according to customer experience standards, demonstrating empathy, managing expectations, and taking ownership to resolve issues
• Handles complaints and conflicts to maintain customer satisfaction and loyalty
• Other duties as assigned.

Regional Agency Manager

• Drive revenue growth by selling products or services through communication at agency locations
• Build new agency relationships through prospecting and manage all facets of existing relationships between Western National and independent agencies
• Analyze sales metrics and performance data to identify areas for improvement and develop strategies to increase sales effectiveness
• Manage agency production and claims experience through report analysis; review production and profitability with agency personnel and follow up to assure sales objectives are achieved
• Establish regular meeting schedules with each assigned agency through in-person visits to achieve corporate objectives
• Promote and provide training on company products and systems, including internet-based technologies and new sales techniques
• Act as liaison between agencies and company to communicate changes and develop opportunities for new and renewal sales
• Work with Agency Sales Team to meet annual sales and production plans and develop talking points and sales approach
• Research and recommend new agencies for appointment; recruit, interview, and assess agencies per guidelines
• Assist agencies in resolving complex complaints regarding underwriting, claims service, or other internal Western National areas
• Collaborate with underwriting to develop core strategies for agencies and support account-level decisions
• Lead sales presentations and negotiations with key clients and prospects
• Develop and implement growth plans with key agencies
• Continuously seek ways to improve sales processes, enhance team performance, and increase customer satisfaction

Underwriter

Who are we? Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving policyholders' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we have always defined success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve. Does this opportunity interest you? Western National is seeking a Director – Underwriting, Surety to join our team! This person will cover our Western Region. The individual in this role will manage the commercial and contract surety underwriting function through staff and agency development to produce profitable growth and contribute to the execution of agency management strategies, including the execution of relationship management plans. Develops and implements underwriting strategies to achieve a balanced, profitable, quality book of surety business. Selects, coaches, develops, and retains staff to achieve company, departmental, and individual goals. Serves as a referral underwriter for underwriting staff and provides feedback and technical guidance to underwriters as needed. May serve as a technical expert for surety-related systems and processes, working with our IT department and other partners on system and process improvements. Establishes, delegates, and maintains underwriting authorities for underwriting staff. Builds and maintains strong agency relationships and effectively manages underwriting and marketing staff to achieve established growth and profitability goals. Frequent travel, by car and plane (up to 50%) for extended periods of time, with occasional overnight and weekend travel. Travels to assigned and prospect agencies regularly to build on agency partnerships. Travels to key accounts with assigned underwriter as needed to strengthen customer and underwriting relationships. Travels to meet with remote underwriters and managers at least on a quarterly basis to help further develop territory and staffing. Develops strategies to seize and develop new market opportunities and expand agency relationships throughout Western National’s licensed states. Networks within the insurance / surety community and attends industry events to stay abreast of marketplace changes and emerging industry issues. Develops, reviews, analyzes, and prepares periodic reports on assigned regional operations and takes appropriate underwriting and rate actions. Participates in initiatives to develop and improve processes and policies. Interprets and executes policies and guidelines within authority level. Establishes account credit lines and individual bonds within assigned authority level. Utilizes specialized knowledge, experience, and creative resources to find a wide range of solutions and articulates them to others. Understands and effectively communicates relationships between problem components. Perform special projects and other duties as assigned. Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.

Director of Underwriting, Surety

Systems Engineer

• Optimize and maintain the Workday HCM platform to support efficient and effective HR operations
• Collaborate with HR, IT, finance, and business stakeholders to configure business processes, ensure data accuracy, and deliver reporting and insights
• Lead Workday HCM implementations and enhancements, ensuring system functionality aligns with strategic HR and organizational goals
• Configure, test, and deploy enhancements and business processes in Workday HCM
• Serve as the SME for Workday HCM, providing guidance and training to HR and business users
• Monitor and resolve system issues and recommend and implement improvements
• Develop and maintain custom reports (e.g., Advanced, Matrix, Composite) and dashboards
• Ensure data integrity through audits and support of HR data governance
• Design and streamline business processes in alignment with compliance and policy
• Lead and support Workday HCM implementations, module rollouts, and upgrades
• Collaborate cross-functionally to identify configuration strategies and system improvements

Regional Agency Manager

Regional Agency Manager

Director of Underwriting, Surety

Principal Human Resources Systems Analyst