Regional Agency Manager
State National Companies (SNC)
Regional Agency Manager
State National Companies (SNC)
full-time
Posted on:
Origin: • 🇺🇸 United States • Washington
Visit company websiteSalary
💰 $100,320 - $150,480 per year
Job Level
Mid-LevelSenior
About the role
- Builds and maintains strong relationships with existing and potential customers by understanding their needs and providing solutions
- Works closely with other departments, such as marketing, claims, and underwriting, to ensure a seamless customer experience and align sales strategies
- Analyzes sales metrics and performance data to identify areas for improvement and develops strategies for increasing sales effectiveness
- Manages agency production and claims experience through report analysis; reviews production and profitability results and implements corrective action plans
- Establishes regular meeting schedules with each assigned agency through in-person agency visits
- Drives new business submissions to meet corporate growth initiatives for the territory
- Promotes and provides agency personnel training on company products and systems, including internet-based technologies and new sales techniques
- Acts as a liaison between agencies and company to communicate changes and develop new and renewal sales opportunities
- Works with Agency Sales Team toward established annual sales and production plans and develops talking points and sales approaches
- Pulls agency reports to analyze and develop strategies and action plans for each agency and territory
- Understands and reports new business opportunities, competitor activities, and industry trends
- Develops and implements appropriate rehabilitation and termination programs when necessary
- Leads sales presentations and negotiations with key clients and prospects and develops growth plans with key agencies
- Recruits and recommends new agencies for appointment by interviewing and assessing fit per guidelines
- Assists agencies in resolving complex complaints regarding underwriting, claims service, or other internal areas
- Collaborates with underwriting to develop core strategies, mentor underwriters, and support account-level decisions
- Consistently acts according to customer experience standards, demonstrating empathy, managing expectations, and taking ownership to resolve issues
- Handles complaints and conflicts to maintain customer satisfaction and loyalty
- Other duties as assigned.
Requirements
- Valid and unrestricted driver’s license and acceptable driving record
- Ability to travel frequently (75 - 80%), including overnight state travel (15 - 200-mile radius); territory is Western Washington
- Property-and-casualty insurance company sales and marketing experience or equivalent agency-facing property-and-casualty industry experience
- Excellent written, verbal, and interpersonal communication skills
- Proficient use of various core systems, office and computer equipment, and software packages
- Proficient in negotiating and leveraging in business transactions
- Proficient verbal and written communication skills to clearly explain insurance terms, policies, and procedures to agency partners
- Ability to actively listen and understand customer needs and concerns
- Proficient understanding of insurance regulation and compliance requirements
- Experience serving and co-leading project groups to assist in evolution of coverage, policies, and procedures
- Proficient understanding of risk management concepts
- Bachelor's degree in business or marketing; experience in lieu of degree acceptable
- CIC or CPCU designation preferred or record of successful completion of insurance-related continuing education courses
- Authorization to work for any employer in the U.S.; employer will not sponsor an employment Visa at this time
