State National Companies (SNC)

Engineer

• Architects, engineers, and supports Citrix environments, including virtual apps and desktops, NetScaler, StoreFront, and PVS / MCS.
• Designs and maintains highly available, scalable Citrix infrastructure that supports enterprise workloads.
• Leads upgrades, migrations, performance tuning, and lifecycle management of all Citrix platforms.
• Troubleshoots complex Citrix and virtualization issues across networking, storage, and compute layers.
• Designs, deploys, and maintains VMware vSphere environments, including ESXi, vCenter, clusters, HA / DRS, and SRM Site Recovery Manager.
• Optimizes VM performance, capacity planning, and resource utilization.
• Supports Windows server infrastructure that is hosted on VMware.
• Collaborates with backup, disaster recovery, and security teams to ensure resilient systems.
• Engineers and supports pure storage arrays that are integrated with VMware.
• Manages storage provisioning, performance tuning, snapshots, and replication.
• Partners with infrastructure teams to ensure optimal storage design and performance.
• Makes decisions automatically on routine issues.
• Oversees responsibility for developing improvements and innovations to enhance performance.
• Creates and maintains comprehensive documentation as it relates to server topology, equipment, and configurations.
• Participates in the creation, maintenance, testing, and execution of the disaster recovery plan and oversees system backups and recovery plans.
• Assists in capacity planning activities, including creating and presenting technical specifications and requirements for purchasing new servers.
• Functions as a subject matter expert on projects to implement or enhance enterprise systems and infrastructure.
• Performs complex configuration, change management, and testing activities to support designed architecture and integration between all systems and infrastructure.
• Identifies solutions using a systematic, multi-step approach.
• Makes recommendations and solves complex problems.
• Consistently act according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.
• Performs special projects and other duties as assigned.

Senior Virtualization Engineer