Supervisor – Billing and Collections
Providence
Collections Specialist
State Collection Service, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $15 - $17 per hour
Job Level
Junior
About the role
- Make outbound and take inbound calls to collect payment for medical and non-medical accounts
- Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity
- Utilize negotiating and customer service skills to achieve positive results
- Adhere to all FDCPA, FCRA, HIPPA and other applicable laws
- Enter and update data on company and/or client systems accurately and timely
- Work within team-based environment and meet scheduling requirements including evenings and Saturdays
Requirements
- 1+ years’ experience working in a Collections, Call Center or Customer Service function where contact with the public was a part of daily duties
- Ability to enter and update data on company and/or client systems in an accurate, timely manner
- Ability to work successfully in a fast-paced, deadline-oriented environment
- Strong organization skills
- Ability to work on multiple tasks simultaneously
- Focus upon customer service and deliverables
- Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
- Ability to work successfully and cooperatively within a team-based environment
- Handle inbound and outbound telephone calls to collect payments
- Utilize negotiating and customer service skills to achieve positive results
- Adhere to all FDCPA, FCRA, HIPPA and other applicable laws
- Internet: Broadband connection (No DSL or Dial Up); Hard wired connection required (no Wi-Fi); Minimum 40 mbps download, 5 mbps upload
- Camera: Cameras required to remain on from the start of training through the end of each scheduled shift; continued use as directed after training
Benefits
- $500 guaranteed monthly bonus for the first 90 days
- Monthly commission opportunities
- Health insurance
- Dental insurance
- Vision insurance
- Life and Disability Insurance
- 401K w/employer match
- HSA/Flexible spending accounts
- Paid time off starting at 90 days
- Annual profit sharing
- 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
- Family Friendly Events
- Wellness Programs/Gym Reimbursement
- All necessary equipment and technical support provided
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collectionsdata entrynegotiationcustomer service
Soft skills
organizationflexibilityteamworkmultitasking
